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Welcome to Aquaflames, your premier destination for high-quality fireplaces, stoves, and fire features in Milton Keynes, Northampton, and the surrounding areas. Our 6,000 sq ft showroom, located on the A5 between Towcester and the Stoney Stratford roundabout, showcases over 240 displays of the latest designs of gas fires, electric fires, and solid fuel fire appliances, making it one of the largest displays in the UK.
At Aquaflames, we pride ourselves on our technical expertise, and our fully qualified, certificated fitting teams ensure that your chosen fire will perform in your home exactly as you need or want it to. Our fireplace specialists cater to a wide range of properties, from traditional country cottages to ultra-modern loft apartments, and have the perfect fire feature to enhance your home and blend with any decor.
Our Services
We offer a comprehensive range of services, from free quotes and expert advice to experienced fitting teams and after-sales support. Our services include:
- Free Quotes: Our expert team is here to help you choose the right product based on your budget, style, and space. We provide no-obligation free quotes with no stress and no worries, ensuring that you get all the details you need to make an informed purchase.
- Expert Fitting Teams: Our fully qualified, certificated fitting teams have years of experience and technical expertise. They ensure that your chosen fire is installed correctly and safely, providing you with peace of mind.
- After-Sales Support: We provide excellent after-sales support, ensuring that your fire continues to perform optimally for years to come. Our knowledgeable team is always available to answer any questions or concerns you may have.
- Product Selection: We offer a wide range of products from leading manufacturers, ensuring that you get the best quality and value for your investment. Our product selection includes:
+ Gas Fires: Our gas fires are designed to provide you with warmth, ambiance, and energy efficiency. We offer both balanced flue and conventional flue options, ensuring that we have the perfect fire for your home.
+ Electric Fires: Our electric fires are a convenient and cost-effective way to enjoy the ambiance of a fire without the hassle of fuel or chimney maintenance. We offer a range of designs, from traditional to contemporary, ensuring that we have the perfect fire for your home.
+ Stoves: Our stoves are designed to provide you with warmth, charm, and efficiency. We offer both wood-burning and multi-fuel options, ensuring that we have the perfect stove for your home.
+ Electric Suites: Our electric suites provide you with the complete fireplace solution, including the fire, surround, and hearth. We offer a range of styles and designs, ensuring that we have the perfect suite for your home.
+ Fire Surrounds: Our fire surrounds are designed to complement and enhance the beauty of your fire. We offer a range of materials, styles, and designs, ensuring that we have the perfect surround for your fire.
How We Can Help You
At Aquaflames, we understand that choosing the right fire for your home can be a challenging decision. That's why we provide expert advice, free quotes, and easy-to-understand product information. Our experienced fitting teams ensure that your chosen fire is installed correctly and safely, providing you with peace of mind. We are committed to providing you with the best quality and value for your investment, and we are always available to answer any questions or concerns you may have.
Quality of Service
There are mixed opinions about the quality of service provided by Aquaflames. Some customers have reported excellent service, citing friendly and knowledgeable staff, efficient installation, and professional workmanship. On the other hand, some customers have experienced poor service, including subpar workmanship, lack of attention to detail, and unprofessional behavior.
Installation Issues
Several customers have reported issues with the installation process, including poorly fitted hearths, rubble left on site, and incomplete work. In some cases, customers have had to request multiple visits to rectify issues, and have been met with resistance or unhelpful responses from the company.
Communication and Customer Service
Some customers have praised the communication and customer service provided by Aquaflames, citing helpful and responsive staff. However, others have reported poor communication, lack of transparency, and aggressive behavior from the company.
Product Quality
There are no major complaints about the quality of the stoves and fireplaces provided by Aquaflames. Customers have reported being pleased with their purchases, and have found the products to be of high quality.
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