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At Brecon Boilers, we pride ourselves on being a trusted and reliable name in the heating industry, with over 25 years of experience and an outstanding reputation across the UK. Our commitment to excellence in workmanship, customer service, and safety has enabled us to build a loyal customer base, with most of our work coming through recommendations from satisfied customers.
Our Services
We understand that every customer is unique, with different needs and requirements. That's why we offer a comprehensive range of services, including boiler installations, gas leaks, diagnostic work, cold radiators, system upgrades, helicoil & thread cutting, boiler repair, and boiler breakdown. Whether you're a homeowner, business owner, or industrial operator, we have the expertise and resources to provide tailored solutions to meet your specific needs.
Our team of skilled engineers is dedicated to providing exceptional service, ensuring that all work is carried out to the highest standards, with a focus on safety, efficiency, and customer satisfaction. We hold full public liability insurance, giving our customers peace of mind when using our services. We also offer free quotes and guarantee all work to a high standard.
Our Commitment
At Brecon Boilers, we are passionate about what we do, and we're committed to providing our customers with the best possible service. We believe that our reputation is built on trust, reliability, and excellence, and we strive to exceed our customers' expectations with every interaction. Whether you need emergency boiler repair, routine maintenance, or a new installation, we're here to help.
Communication Issues
Several customers have expressed dissatisfaction with the communication provided by the company. Helen Mack, for instance, mentions that she had to message the company twice to rebook a service, but did not receive a response.
Excellent Service
In stark contrast, the majority of customers have praised the company for providing exceptional service. Many have commended Chris, the supervisor, for his attention to detail, professionalism, and ability to resolve complex issues quickly and efficiently.
Examples of Excellent Service
- Hefin Sankala highlights the prompt response to a dripping leak in his combi boiler, with Chris providing a great quick service.
- Dean Ravenscroft and Christine Graham have had new boilers installed, with excellent workmanship and reasonable prices.
- Many customers have praised Chris's friendly and courteous nature, with some describing him as "brilliant" and "polite".
Professionalism and Reliability
The company has also been commended for its professionalism and reliability. Many customers have mentioned that Chris arrives on time, provides clear advice, and completes work efficiently.
Examples of Professionalism and Reliability
- Rosemary Squire and Patricia Daly praise the company's excellent work, with Rosemary noting that the team does not stop until the work is completed.
- William Gold highlights Chris's ability to identify and fix a problem with the wiring in his system.
- Ian Jones and Nicholas Jackson praise Chris's help in resolving major problems and his thoroughness.
Customer Satisfaction
Overall, the majority of customers are extremely satisfied with the service provided by Brecon Boilers, praising the company's professionalism, reliability, and attention to detail.
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