Where care and dignity come first - A place of friends, not customers
A Commitment to Quality Care and Compassion
Elderholme Nursing Home stands as a beacon of care and support for the elderly in the Wirral region and beyond. Founded on the unwavering principle of offering compassionate, personalized care, we are a not-for-profit organization driven solely by a desire to enhance the lives of those entrusted to our care.
Our Vision
Our vision is to empower individuals and foster a sense of belonging within a supportive and nurturing environment. We believe in preserving independence, maintaining physical and cognitive wellbeing, and enriching the lives of our residents through meaningful activities and social interaction.
Who We Are
Led by a dedicated team of experienced professionals, Elderholme boasts a skilled nursing and care staff dedicated to delivering exceptional care. Our board of trustees and volunteers are active community members, committed to ensuring that our residents receive the highest quality care and upholding our core values.
Our Services
Elderholme offers a comprehensive range of services tailored to meet individual needs and aspirations. These include:
- Personalised care plans: Developed in collaboration with residents to ensure their unique needs and preferences are met.
- Specialized care: Responsive care for individuals with various medical conditions, including dementia, stroke and Alzheimer's.
- Compassionate companionship: Regular visits and interaction to combat loneliness and promote mental well-being.
- Nutritious dining experiences: Delicious and nutritious meals prepared by our skilled chefs.
- Engaging activities: Various social and recreational events to stimulate minds and encourage physical engagement.
Quality and Safety
Elderholme holds a "Good" rating from the Care Quality Commission (CQC), demonstrating our commitment to maintaining the highest standards of care and safety. We prioritize infection prevention and control measures, ensuring a safe and secure environment for all residents and staff.
Join Us
If you are seeking a caring and supportive home for yourself or a loved one, we encourage you to contact Elderholme Nursing Home. We would be delighted to welcome you and provide you with a personalized tour of our facilities.
Overall Experience
The majority of reviews indicate a high level of satisfaction with the care provided at Elderholme. Four out of five reviewers gave the care home a 5-star rating, praising the excellent care, attention to detail, and kindness of the staff.
Positive Experiences
The staff at Elderholme were described as "out of this world" and "exemplary" by several reviewers. They provided high levels of care and thoughtfulness, making residents and their families feel welcome and loved. Residents with varying levels of dependence were cared for with compassion and attention to detail.
Negative Experiences
One reviewer expressed extreme dissatisfaction with the care provided, describing a "shocking lack of basic care" and a "stark lack of knowledge" displayed by trained nursing staff. The reviewer reported that medication management was "frankly dangerous" and that basic comfort, such as adequate warmth, was not provided.
Concerns and Recommendations
The negative reviewers highlighted concerns about the care provided to residents who are unable to clearly articulate their needs and advocate for their own interests. They recommended that anyone with vulnerable relatives avoid Elderholme.
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