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At The Hot Tub Centre, we are passionate about providing our customers with the ultimate hot tub experience. With a wide range of hot tubs, swim spas, and accessories available, we cater to both domestic and commercial clients. Our team of experts is dedicated to ensuring that every customer finds the perfect solution for their needs, whether it's for relaxation, therapy, or entertainment.
Our Services
We offer a comprehensive range of services to complement our product range. From hot tub installations and servicing to repairs and maintenance, we've got you covered. Our team of experienced technicians is trained to provide expert advice and support to ensure that your hot tub continues to function optimally. We also provide relocation services, making it easy for you to move your hot tub to a new location.
Our Product Range
Our extensive product range includes hot tubs, swim spas, chemicals, filters, and accessories from leading brands such as Jacuzzi, Lay-Z-Spa, and Sundance Spas. We also offer bespoke hot tub covers, air source heat pumps, and outdoor living products to enhance your outdoor space. Whether you're looking for a luxurious backyard retreat or a commercial hot tub solution, we have something to suit your needs.
Our Commitment
At The Hot Tub Centre, we're committed to providing exceptional customer service, expert advice, and high-quality products. We believe in building long-term relationships with our customers, and our team is dedicated to ensuring that every customer has a positive experience. We're passionate about the benefits of hot tub ownership, and we're here to help you make the most of your investment.
Poor Customer Service Experiences
Outdoor Living Hot Tubs has received numerous complaints about its customer service. Several reviewers have reported poor experiences with parts availability, long wait times, and unresponsive customer service. Ian Yer Man Cutler's review highlights the lengthy wait for replacement parts, while Jon Newall's review mentioned being hounded for payment despite being told the part was not available. Daniel Birch's review describes two wasted trips to the store due to the parts room being locked over the weekend. Carrie-Anne Hepworth's review shares a similar experience, with two wasted trips to the store due to the same reason.
Some reviewers have also reported poor communication and a lack of enthusiasm from the customer service team. Ian Yer Man Cutler's review mentions being "fobbed off" and having promises to call back dismissed.
Positive Experiences
However, not all experiences with Outdoor Living Hot Tubs have been negative. Richard Rybij's review praises the excellent customer service, highlighting the helpfulness of Ky, the sales representative. Brian's review shares his positive experience, mentioning the great advice and after-sales service. Keith Webster's review describes the professional and customer-focused team, while Robyn Taylor's review highlights the helpful staff and excellent showroom experience.
Overal Summary
Several reviewers have reported poor experiences with customer service, including long wait times, unresponsive communication, and lack of enthusiasm from the team. On the other hand, some reviewers have had positive experiences, highlighting excellent customer service, helpful staff, and a great showroom experience.
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