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At Sussex Removals and Storage, we pride ourselves on being one of the leading removal companies in East and West Sussex, with over 25 years of experience in the industry. Our team of friendly and experienced professionals are dedicated to providing a stress-free moving experience, from packing and storage to moving accessories and our renowned customer service. Our mission is not only to move you safely and efficiently but also to provide a friendly and helpful experience with a personal touch.
Our Services
We understand that every move is unique, which is why we offer a range of services to cater to your individual needs. From packing materials and storage facilities to house and office clearance and removals, we've got it covered. Our packing options include a wide selection of materials, whether you choose to pack yourself or opt for our stress-free packing service. Our storage facilities are secure and accessible, providing you with peace of mind during your move. Our team is fully experienced in all aspects of removals, and we provide a can-do attitude throughout the moving process.
Why Choose Us
At Sussex Removals and Storage, we pride ourselves on our flexibility, personal service, and competitive prices. We understand that moving can be a daunting experience, which is why we strive to make the process as smooth as possible. Our team is fully insured and guaranteed to industry standards, giving you peace of mind during your move. We also offer a range of additional services, including dismantling and assembly, packing, and clearance and disposal, making us a one-stop-shop for all your moving needs.
Our Commitment to You
At Sussex Removals and Storage, we are committed to providing a high-quality service that meets your individual needs. We understand that moving can be a stressful experience, which is why we strive to make the process as smooth and stress-free as possible. Our team is dedicated to providing a friendly and helpful experience, with a personal touch. We are fully insured and guaranteed to industry standards, giving you peace of mind during your move.
Disorganised Moves
The reviews highlight the importance of a well-planned and executed move. Unfortunately, some customers had a poor experience with Sussex Removals. Ian Baker and A. E. Kemp both rated the company 1 star, citing issues with organisation and communication. Ian experienced a lengthy delay in getting compensation for a dropped record player, while A. E. Kemp's move was chaotic, with belongings not fitting in the van, mislabelled boxes, and items going missing.
Positive Experiences
In contrast, several customers had a positive experience with Sussex Removals. Beth Mulligan, Btonsteve, Rose Stafford, SuperDougal, and Lin M. all rated the company 5 stars. They praised the friendly and professional staff, who worked quickly and efficiently. Many customers appreciated the company's ability to adapt to unexpected issues and provide excellent customer service.
Negative Experiences
The negative experiences primarily revolve around poor planning and communication. Ian Baker and A. E. Kemp both felt that the company's organisation was lacking, leading to misunderstandings and delays. Ian also felt that the company was not transparent about their professional memberships.
Outcomes
While some customers had a positive experience with Sussex Removals, others were left feeling frustrated and disappointed. It is essential for customers to research and carefully plan their move to avoid similar issues.
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