Our Story
At TR Hayes, we're passionate about helping our customers create their dream homes. With a rich history of providing high-quality furniture and exceptional customer service, we're proud to be a stalwart of the community. Our story began with a vision to provide a one-stop-shop for all your furniture needs, and today, we're proud to be one of the leading furniture retailers in the region.
Our Services
We understand that every home is unique, which is why we offer a vast range of furniture solutions to cater to diverse tastes and styles. From stylish sofas and chairs to comfortable beds and mattresses, we've got everything you need to create a warm and inviting atmosphere in your home. Our bedroom furniture range includes beautiful bedside chests, chests of drawers, wardrobes, and dressing tables, while our dining and living room furniture collections feature stunning dining tables, benches, sideboards, and display cabinets.
But that's not all! We also offer a comprehensive range of office furniture, carpets, rugs, and curtains to complete your home. Our expert team is always on hand to guide you through our vast collections, ensuring you find the perfect piece to complement your existing furniture. We take pride in our ability to provide a personalized shopping experience, tailored to your specific needs and preferences.
What Sets Us Apart
At TR Hayes, we're committed to delivering exceptional customer service. Our friendly and knowledgeable staff is always happy to help you find the perfect furniture for your home, and our delivery team takes pride in ensuring that your new purchases arrive promptly and in perfect condition. We're proud to have built a reputation for trust, reliability, and quality, which is reflected in our glowing customer reviews.
Customer Testimonials
Don't just take our word for it! Our customers rave about our amazing selection, great service, and awesome delivery team. Here's what some of our satisfied customers have to say:
- "Amazing selection, great service, and awesome delivery team, (they could not have done more). Thanks TR Hayes, now that we have discovered you, we'll be back!"
- "So lovely to enter an older traditional shop that's full of gorgeous modern and traditional furniture. To be served by knowledgeable sales people and have the delivery exactly when promised by careful and considerate staff."
- "I was impressed with the staff both in the shop (Rebecca) who were attentive but not pushy and helped me find exactly what I needed. And delivery - Steve and Jake were warm, friendly, prompt and delivered the sofa with care."
Exceptional Service and Wide Range of Options
Many customers have had a fantastic experience with this shop, praising the exceptional service provided by the owner, Penny, and the shop's assistants. The wide range of options available, including a huge variety of fabrics, has also been a major selling point for many customers. The staff have been described as knowledgeable, helpful, and friendly, making the shopping experience a pleasant one. The measuring service has been spot on, and the installation of curtains has been done to a very high standard.
However, one customer had a negative experience, which was enough to deter them from shopping at the store.
Unwelcome Treatment and Poor Customer Service
Edita Naikauskaite had a shocking experience when a shop assistant, who was not even from the store, started shouting at her for parking in a dedicated customer parking slot. The customer felt unprofessional and uncomfortable, and as they were planning to spend a significant amount of money at the store, they decided to take their business elsewhere.
Conclusion
Overall, the majority of customers have been very happy with their experience at this shop, praising the excellent service and wide range of options. However, one customer had a negative experience that will not be forgotten.
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