Our reputation is Built Around Service
At Baynes & Son Haulage Ltd, we are proud to be a family-run business with a rich history dating back to 1989. Our company was founded by Michael Baynes and is now led by his son, Lee. Over the years, we have grown from a small operation with just one van and one wagon to a thriving business with 20 vehicles, 19 trailers, and a 16,000 sq ft warehouse in Bangor.
Our Mission
Our main objective has always been to offer a service that customers can rely on. We are committed to providing a high level of service, and we have built our reputation around this core principle. With over 25 years of experience in the industry, we have had the pleasure of growing with our customers and adapting to their changing needs.
Our Services
We offer a range of services to cater to the diverse needs of our customers. Our haulage services include pallet delivery, parcel delivery, and storage solutions. We understand the importance of timely and efficient delivery, and our team of experienced drivers and logistics experts work tirelessly to ensure that our customers' goods are delivered safely and on schedule.
Our pallet delivery service is designed to provide a reliable and cost-effective solution for businesses of all sizes. We have partnered with Palletforce to offer a comprehensive pallet delivery network that covers the entire UK. With our parcel delivery service, we offer a fast and efficient way to send parcels across the UK and beyond.
In addition to our haulage services, we also offer storage solutions to businesses that require secure and flexible storage facilities. Our 16,000 sq ft warehouse in Bangor is equipped with state-of-the-art security systems and is staffed by a team of experienced warehouse operatives.
Our Team
Our team is the backbone of our business, and we are proud to have a team of dedicated and experienced professionals who are committed to providing exceptional service to our customers. From our drivers to our warehouse operatives, our team is passionate about delivering a high level of service and exceeding our customers' expectations.
Our History
Baynes & Son Haulage Ltd has a rich history that dates back to 1989. Over the years, we have grown and evolved to meet the changing needs of our customers. We have been awarded Palletforce depot of the year 14 times for our 100% service levels to our network, and we are proud of our achievements.
Our Accreditation
We are proud to be accredited by the Transport Association, which is a testament to our commitment to providing a high level of service and adhering to industry standards.
Customer Service
The reviews highlight the excellent customer service provided by the company. The staff are praised for being courteous, helpful, and well-mannered. The drivers are also commended for being cheerful and friendly, going above and beyond to ensure a smooth delivery.
Delivery Experience
The customers who received deliveries were impressed with the professionalism and promptness of the drivers. One customer mentions that the driver delivered to a tricky property with difficult access, while another was delivered in the pouring rain. The drivers were described as cheerful, helpful, and courteous.
Driver Quality
However, not all of the drivers received positive reviews. One customer complained about a driver who deliberately drove through a puddle and drenched them. Another customer felt that the driver was aggressive and gave them verbal abuse when they couldn't pass their vehicle at a petrol station.
Overall Experience
The company's commitment to providing excellent customer service and a smooth delivery experience is evident in the reviews. While there were some negative experiences with drivers, the majority of the reviews were positive and praised the staff and drivers for their professionalism and courtesy.
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