A Commitment to Quality and Sparkle
Nestled in the heart of Haywards Heath, Southern Goldsmiths Jewellers has proudly served the local community for generations. Founded on the unwavering belief that true beauty stems from quality craftsmanship and attention to detail, we are dedicated to crafting and sourcing exquisite jewellery that celebrates individuality and personal style.
Passionate About Precious Metals and Gemstones
Our skilled artisans possess deep expertise in working with a diverse range of precious metals, including gold, silver, and platinum. Each piece is meticulously crafted to ensure durability and timeless elegance. We also boast a meticulously curated collection of sparkling gemstones, meticulously selected for their brilliance, clarity, and ethical sourcing.
Beyond Just Jewellery
We believe in cultivating lasting relationships with our customers, treating them as valued members of our family. Our dedicated team is ready to guide you through your journey, offering personalized advice on choosing the perfect piece for every occasion. We understand the significance of each purchase, and strive to make the experience memorable and enjoyable.
Our Expertise Speaks for Itself
Southern Goldsmiths Jewellers carries a wide array of exquisite pieces, catering to various styles and budgets. From elegant diamond rings and shimmering necklaces to statement earrings and timeless pocket watches, our collection boasts something for every taste. We also offer a captivating selection of pre-owned luxury watches and vintage jewellery, each boasting a unique story and undeniable charm.
Quality, Transparency, and Customer Care
Every piece we sell is meticulously inspected to ensure impeccable quality. We offer a two-year guarantee on all watches and provide certified diamonds for added peace of mind. Additionally, we prioritize ethical sourcing and sustainable practices, ensuring the gemstones and metals used in our creations adhere to the highest ethical standards.
Customer Service Experience
The reviewer, Woodsy Wears, had a disappointing experience with the customer care service. The main issue was the lack of communication regarding delays in the extension of a necklace.
Delays and Lack of Updates
The reviewer was initially told that the extension would take around 10 days, but after calling for an update, they found out that the necessary chain type was out of stock. This lack of transparency and updates left the reviewer feeling annoyed and frustrated.
Quality of Work
The only positive aspect mentioned was that the necklace was extended well, indicating that the quality of work was satisfactory.
Overall Experience
However, the poor customer service experience outweighed the quality of work, leading the reviewer to state that they will not return or recommend the service.
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