Business Details
Emergency
services
Residential Care Home in Newcastle-under-Lyme
The Maples is a family-run residential care home located in Newcastle-under-Lyme, offering personalized care in a homely environment. With over 30 years of experience in the care sector, our dedicated team prioritizes individual needs, particularly for residents living with dementia. We maintain rigorous staff training programs to ensure high-quality care and have built a reputation for compassionate practice.Our facility features park-like gardens, spacious lounges, and modern amenities designed to enhance residents' comfort. We provide 24-hour support through a nurse call system and focus on creating a familiar, reassuring atmosphere where residents can thrive. Our commitment to excellence has been recognized through positive feedback from families and a strong local reputation.
Services
Residential Care
Respite Care
Dementia Care
24-Hour Support
Home-Cooked Meals
Highlights and features
- We have over 30 years of care home experience
- Our person-centred approach supports individual needs
- Rigorous staff training ensures consistent quality care
- 24-hour support through nurse call system available
- CQC-registered with proven track record of excellence
Associations and certifications
- CQC
What people say
Exemplary care
Kindness itself
Loved ones final home
Made special memories
Safe and caring home
Services
Residential Care
Our residential care provides round-the-clock support for elderly individuals requiring daily assistance. With personalized care plans and experienced staff, we ensure residents' physical, emotional, and social needs are met. The service includes comfortable accommodation, nutritious meals, and tailored activities to maintain quality of life.
Respite Care
We offer flexible respite care solutions for caregivers needing temporary relief. Our service includes full access to facilities, 24-hour professional support, and personalized care plans. This allows family members to take necessary breaks while ensuring their loved ones receive high-quality care in a welcoming environment.
Dementia Care
Specialized dementia care is delivered through person-centred approaches and trained staff. Our environment features secure spaces and structured activities designed to support cognitive function. We focus on maintaining residents' dignity while providing tailored support for different stages of dementia.
Home-Cooked Meals
Our five-star hygiene-rated kitchen provides freshly prepared meals catering to individual dietary needs. With varied menus featuring traditional dishes and special dietary requirements accommodated, meals are served in a sociable dining environment. Residents can enjoy 24-hour access to snacks and beverages.
24-Hour Support
Continuous care is available through our nurse call system and dedicated staff team. This ensures immediate assistance for residents at any time, with trained professionals monitoring needs throughout day and night. The service supports both emergency requirements and routine assistance.
People
Kerry Rafferty
Manager
With sixteen years' experience in the care industry, Kerry leads our team with professionalism and compassion. She has progressed through various care roles to become an experienced manager, maintaining a resident-focused approach while ensuring high standards of care delivery.
Critical Friend
Volunteer Advisor
A former secondary school leader and relative of a long-term resident, this volunteer provides impartial feedback to improve care standards. Their unique perspective combines personal experience with professional expertise to enhance both resident care and family support services.
Questions
What types of care does The Maples provide?
We offer residential care, dementia care, and respite care with 24-hour support from trained professionals.
Are short-term stays available?
Yes, we provide flexible respite care options for caregivers needing temporary relief or trial stays.
How do you support residents' personal preferences?
We create individual care plans and encourage personalization of living spaces to maintain residents' identities and comfort.
What facilities are available?
Our home features three lounges, dining areas, gardens, hairdressing services, and a DVD library with regular entertainment.
How can families stay involved?
We encourage family participation through regular visits, meal sharing, and open communication with our care team.
What happens during medical emergencies?
Our 24-hour staff and nurse call system ensure immediate response to emergencies with access to local healthcare providers.
