Experience Excellence in Jewellery
Andrew Smith Jewellers is a family-run business located in the delightful Kent village of West Malling, offering professional and friendly advice for over 34 years. We are committed to providing our customers with a 'One-Stop-Shop' for all their jewellery requirements. From purchasing scrap gold and unwanted jewellery, to jewellery repairs and fitting watch batteries and straps, we strive to provide a comprehensive and convenient service.
Our Services
Our expert team offers a range of services designed to cater to all your jewellery needs. We purchase scrap gold and unwanted jewellery at competitive prices, ensuring that you receive a fair deal. Our skilled craftsmen can repair and restore your treasured pieces, returning them to their former glory. Additionally, we fit watch batteries and straps, ensuring that your timepiece is in perfect working condition. Our team is dedicated to providing exceptional customer service, ensuring that you feel valued and supported throughout your journey with us.
Our Products
We take pride in presenting an extensive range of new, second-hand, and antique gem-set gold and platinum jewellery, alongside a stunning collection of contemporary silver jewellery. Our impressive collection includes antique rings, bracelets and bangles, necklaces, earrings, silver watches, and giftware. We also stock the popular fashion brand, Hot Diamonds. Whether you're looking for a special gift or a unique piece to add to your own collection, our team is here to guide you through our extensive range.
Our Experts
At Andrew Smith Jewellers, we are passionate about what we do. Our team of experts is dedicated to providing exceptional customer service, ensuring that you feel valued and supported throughout your journey with us. With over 34 years of experience, we have built a reputation for excellence, and we strive to maintain this high standard in everything we do.
Our Mission
Our mission is simple: to provide exceptional customer service, offer competitive prices, and provide a comprehensive and convenient service that exceeds our customers' expectations. We strive to build long-term relationships with our customers, based on trust, respect, and exceptional service.
Overall Experience
Reviews of Andrew Smith Jewellers are overwhelmingly positive, with customers praising the jeweller's helpful and polite staff, great selection of pieces, and friendly service.
Positive Feedback
Customers appreciate the jeweller's expertise, professionalism, and willingness to help with bespoke pieces and repairs. Many reviewers have been repeat customers for years, citing the jeweller's trustworthiness and fair prices.
Negative Feedback
However, two reviewers had negative experiences. One customer reported that the jeweller authenticated a fake Rolex watch, causing a significant financial loss. Another reviewer felt that the jeweller undervalued their ring, suggesting that they may be trying to take advantage of customers.
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