Creating the antiques of the future, one piece at a time.
Nestled in the heart of Glasgow and Kilmarnock, Focal Point stands as a leading supplier of premium fireplaces, fires, and stoves. With decades of experience and a team of passionate experts, we are dedicated to crafting a warm and inviting ambiance in your home.
Our Expertise
At Focal Point, we offer a comprehensive range of services, encompassing:
- Bespoke Fireplaces: We design and manufacture bespoke fireplaces to your exact specifications, utilizing high-quality materials like stone, marble, and timber.
- Gas & Electric Fires: Choose from a diverse selection of gas and electric fires, ensuring the perfect heating solution for your needs.
- Stove Solutions: Explore our range of wood-burning stoves, designed to showcase the captivating dance of flames.
- TV & Media Walls: Create a seamless entertainment experience with custom-built TV and media walls.
A Showcase of Elegance
Our stunning showrooms in Glasgow and Kilmarnock display an extensive collection of fireplaces, fires, and stoves. Browse our curated selection of:
- Classic & Contemporary Fireplaces: From timeless stone and marble designs to contemporary timber features, we offer a diverse array to suit any home.
- Gas Fires: Experience the warmth and ambiance of a real fire without the chimney with our selection of contemporary gas fires.
- Electric Fires: Enjoy the visual delight of a cozy fire without sacrificing space or safety with our efficient electric fires.
Beyond the Basics
At Focal Point, we go beyond simply selling products. Our team of experienced professionals can:
- Offer home surveys: To assess your space and provide tailored advice.
- Provide installation services: Ensuring a seamless and professional fireplace installation.
- Guide you through the selection process: With expert knowledge of fuel types, efficiency ratings, and safety measures.
Visit us today and discover the warmth and beauty of a Focal Point fireplace in your home!
Summary of Reviews:
Customer Service and Sales Experience
The reviews indicate a mix of opinions on the customer service experience at Focal Point. Some customers, such as Donna Young, Mgt B., Drew Porte, and Catriona Crowe, were extremely satisfied with the helpful and prompt service they received. However, others, including Faisal Mohammed, Arron H., Brian McFerren, and Helen Anderson, reported poor service, such as being ignored or receiving a lack of attention from staff members. Martin O'Hara and Donald Reid had mixed experiences, noting both positive and negative aspects of their visits.
Product Quality and Installation
The general consensus among customers who purchased from Focal Point is that the products are of high quality. Positive comments about the installation process were made by Donna Young, Drew Porte, and Catriona Crowe, highlighting the professionalism and expertise of the installation team. James McGreevy also praised the installation process and overall experience at Focal Point.
Other Feedback
A few customers, such as John O'Mara, noted that the staff at Focal Point went above and beyond to resolve issues. Catherine Brennan appreciated the extra effort made by a staff member to assist her with her gas fire.
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