At Landywoods, we are a family-run business with over 15 years of experience in providing high-quality, natural pet food products to our customers. We are dedicated to promoting the health and wellbeing of your pets through our carefully crafted range of BARF (Biologically Appropriate Raw Feeding) diet products.
Our Story
We understand the importance of providing your pets with a balanced and nutritious diet, which is why we have dedicated ourselves to creating a range of products that are free from added water, preservatives, and additives. Our team of experts works tirelessly to source the freshest and highest-quality ingredients, ensuring that every product that leaves our doors meets the highest standards of quality and purity.
Our Services
We offer a wide range of services to our customers, including a delivery service, feeding advice, and a 100% British-made guarantee. Our well-trained staff are always happy to provide expert advice and guidance to help you make the best decision for your pet's dietary needs. We are committed to providing an exceptional customer experience, and our team is dedicated to ensuring that every interaction with us is a positive one.
Our Products
Our product range is extensive and varied, catering to a wide range of pet dietary needs. From our popular minces and meaty chunks to our complete dinners and treats, we have something for every pet. We are proud to offer a range of products that are suitable for dogs of all ages, from puppies to seniors, and for pets with specific dietary requirements.
Why Choose Us
At Landywoods, we are passionate about providing the best possible products and services to our customers. We believe that by working together, we can make a real difference to the health and wellbeing of your pets. With our commitment to quality, purity, and customer service, we are confident that you will find exactly what you need to keep your pets happy and healthy.
Website and Customer Service Issues
Many customers have reported issues with the Landywoods website, including difficulties placing orders, receiving minimal information, and encountering long waiting periods. Additionally, customers have expressed frustration with the company's customer service, citing failed promises, ignored messages, and unhelpful representatives.
Communication Breakdowns
Several customers have experienced problems with communication, including delayed responses, confusion over orders, and a lack of clarity regarding order status. Some customers have reported being told different information over the phone and through email, leading to frustration and mistrust.
Disappointing Delivery Experience
Some customers have reported receiving soggy packaging, incomplete orders, and delayed deliveries. In some cases, orders did not arrive at all, or were only partially fulfilled. These issues have led to wasted time and money for customers.
Disputes and Miscommunications
One customer reported issues with the trade discount, being told multiple conflicting pieces of information, and eventually being offered a credit "out of the goodness of their heart" rather than a refund. Another customer experienced difficulty canceling an order, despite multiple requests. In both cases, customers felt that the company's customer service was unprofessional and unhelpful.
Conflicting Reviews
Despite some customers expressing frustration with the company's website and customer service, one customer praised the quality of the product, stating that their dogs loved the food. Another customer appreciated the help of a representative named DAWN, who sorted out issues with their order.
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