Elevate Your Space, Elevate Your Life
Here at Victoriana, we pride ourselves on being a reputable and esteemed retailer of bespoke kitchens, furniture, antiques, and accessories. With a rich heritage dating back to 1983, our company has evolved over the years to cater to the diverse needs of our discerning clients. Our story began as a small antiques shop, and as we grew, we expanded our product range to include bespoke solid wood kitchens, handmade in the UK by our talented workshop team. We take immense pride in our commitment to quality, craftsmanship, and exceptional customer service.
Our Services
Our bespoke kitchen design team will take you through the entire process, from measurements to creating the drawings and finally, getting the item built, all for a price that's far more affordable than you would think. Our kitchens and furniture are handmade in the UK by our talented workshop team, using only solid wood and hand-painted finishes. Everything is bespoke and customizable to fit perfectly in your home and complement your lifestyle.
Our antique furniture collection is carefully curated, and we restore and supply quality antique pieces that reflect the essence of a bygone era. We understand the value of owning a genuine antique piece, and we strive to provide our clients with the finest additions to their homes.
What Sets Us Apart
At Victoriana, we're more than just a retailer; we're dedicated to providing exceptional craftsmanship, unparalleled customer service, and a bespoke experience that exceeds your expectations. Our team of experts will guide you through every stage of the design and build process, ensuring that your vision becomes a reality. With our price match guarantee, you can rest assured that you're getting the best value for your money. We're committed to delivering the finest products and services that meet your unique needs and tastes.
Our Expertise
With years of experience and knowledge in designing custom-built furniture and kitchens, we can help you create a space that truly reflects your personality and style. Whether you need an item of furniture to fit an awkward space, fitted wardrobes, dressers, or bookcases, or a kitchen redesign, we're here to help. Our dedication to quality, craftsmanship, and exceptional customer service has earned us a reputation as one of the leading retailers in our industry.
General Impressions
Victoriana is a lovely, quirky shop that offers a vast range of homely goods, including furniture, mirrors, tables, cabinets, clocks, and more. The store has a unique collection of items that are both stylish and well-designed. The team is generally helpful and supportive, with some staff members going above and beyond to assist customers.
Quality of Products
The store is known for its great quality products, with many reviewers praising the attention to detail and craftsmanship. The furniture is often described as "amazing" and "great quality, " with some items featuring dove-tail joints rather than staples.
Staff and Customer Service
The staff at Victoriana are generally friendly, helpful, and supportive. Some reviewers have noted that the team is very accommodating and will work with customers to create bespoke builds. However, there have been a few instances where customers felt ignored or unwelcome, particularly if they asked about discounts or tried to negotiate prices.
Nitty-Gritty Details
The store has a range of floors, with some reviewers commenting on the need to climb up and down stairs to access different levels. Parking can be a challenge, with some reviewers suggesting that customers park in the Waitrose car park and buy something before or after visiting the store.
Points of Criticism
While most reviewers have been very pleased with their experiences at Victoriana, there have been a few instances of poor customer service. One reviewer felt that a staff member was unhelpful and even walked away from them, while another reviewer reported difficulty in getting after-sales service when something went wrong with a product.
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