Welcome to Lantern - The Folkestone Launderette, the longest established launderette and laundry service in Folkestone and Hythe area since the 1950s. Our approach is thoroughly up to date, with modern machinery and sustainable practices that prioritize the environment.
Our Services
At Lantern, we offer a range of services designed to meet your laundry needs. Our coin-operated launderette facilities are equipped with state-of-the-art Electrolux machines that are fast, easy to use, energy-efficient, and produce beautifully clean laundry. We also offer service wash and dry, duvet cleaning, bed linen cleaning, curtain cleaning, and special services for holiday let and commercial clients.
Our Commitment to Sustainability
We're committed to sustainable and environmentally friendly working practices and products. We've removed plastic packaging from most of our services, use energy-efficient cycles, and choose local suppliers whenever possible. Our detergents and conditioners are environmentally sound, cruelty-free, biodegradable, and refillable.
Customer Satisfaction
We're a fussy bunch, and we like things to be just right. Customer service and satisfaction are everything to us, whether you're using our service wash and dry or our coin-operated launderette facilities. Don't just take our word for it - our customers rave about our efficient and friendly service.
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Overall Experience
The majority of customers have had a positive experience at this laundrette, with 13 out of 15 reviewers giving a 5-star rating. They praise the cleanliness and tidiness of the facility, the helpfulness and friendliness of the staff, and the good value for money.
Cleanliness and Maintenance
Many reviewers comment on the cleanliness and tidiness of the laundrette, with some specifically mentioning that the machines smell clean and are well-maintained.
Staff and Service
The staff are repeatedly praised for being friendly, helpful, and courteous. Several reviewers mention that the staff are willing to help with any issues or concerns.
Facilities and Machines
The machines are described as being in good condition and relatively inexpensive to use. Some reviewers mention that the dryers take a little longer to dry clothes, but this is a minor complaint.
Issues and Concerns
A few reviewers mention some issues, including the absence of an attendant, unreturned phone calls, and the inability to buy washing powder on-site. One reviewer had a very negative experience with the customer support and would not recommend the laundrette.
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