Love Your Car With Detailogy
A Family-Run Business Serving Edinburgh and Beyond
Grassicks Garage stands as a testament to over nine decades of automotive expertise. Founded in 1927, we've proudly served the Edinburgh community and beyond, establishing ourselves as a trusted and reliable partner in all your motoring needs. Our dedicated team of professionals boast extensive experience in everything from sales and servicing to repairs and financing, ensuring a seamless and personalized experience for every customer.
Our Expertise
At Grassicks Garage, we offer a comprehensive range of services designed to cater to all your motoring needs:
New & Used Vehicles
- Expansive selection of new and used vehicles from leading manufacturers
- Competitive finance options to tailor your needs
- Expert advice on choosing the right vehicle for you and your budget
Servicing & Repairs
- State-of-the-art workshop equipped with the latest technology
- Expert technicians with vast experience in all aspects of vehicle maintenance and repairs
- Transparent and honest diagnoses and repair estimates
Additional Services
- Accident management and repair services
- Courtesy cars available
- Competitive valuations for your old car when you purchase a new one
- Motability solutions tailored to your needs
Our Values
Our core values of integrity, transparency, and customer focus guide everything we do. We strive to:
- Provide honest and straightforward communication with our customers
- Offer competitive prices and transparent billing
- Deliver exceptional customer service every time
- Offer tailored solutions that meet your individual needs
Join Us Today
Whether you're in the market for a new vehicle, require reliable servicing, or simply want expert advice, Grassicks Garage is here to help. Contact us today and experience the difference of dealing with a family-run business with a rich heritage and unwavering commitment to customer satisfaction.
Customer Service Feedback
Mercedes of Edinburgh, Newbridge has received a mix of positive and negative feedback regarding their customer service and repair work. Several customers have expressed satisfaction with the service provided by staff members such as Susan, Pamela, Craig Mac, Dan, and Corey. These customers highlighted the courteous and helpful nature of the staff, as well as the prompt and efficient service they received.
On the other hand, some customers have had negative experiences. Vilson Rocha reported being lied to and cheated by the mechanics and management. He was charged for a steam clean that was not performed and had a poor experience with the customer service team. Similarly, Rob Panton had issues with warranty claims and experienced denial of a battery issue. He also mentioned that the staff seemed to be in denial about a creaking noise occurring during pull-offs.
Workshop and Repair Feedback
The workshop and repair services at Mercedes of Edinburgh, Newbridge have received praise for their efficiency and professionalism. However, some customers have reported issues with the quality of the repairs. Lashkar Mahmi had to pay twice for the same repair due to the problem reoccurring shortly after the initial fix.
Overall Experience
The overall experience at Mercedes of Edinburgh, Newbridge varies widely among customers. While some have had positive interactions with the staff and are satisfied with the service, others have had negative experiences with the customer service, repair work, and warranty claims.
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