Excellence in Glass and Glazing Solutions
Welcome to Elders Walker Glass Limited, a family-owned glass and glazing specialist based in Darlington, County Durham. We are proud to provide a comprehensive range of glass and glazing services to both commercial and domestic clients throughout the North East.
As a long-established business, we have built a reputation for delivering high-quality products and exceptional customer service. Our team of experienced professionals, many of whom have been with the company for decades, are dedicated to ensuring that every project is completed to the highest standards.
From our state-of-the-art facilities in Darlington, we supply and glaze a full range of glass products for any application, including glass cutting, glazing services, fire-resistant glasses, mirrors, glass splashbacks, applied glass films, greenhouse glass, safety and security glasses, sandblasted glass designs, shopfront glass, leaded glass panels, double-glazed units, accessories and sealants, domelights and rooflights, glass sliding doors, and glass processing.
Our Services
We understand that every project is unique, which is why we offer a tailored service to meet the specific needs of our clients. Our glazing services are available on a supply-only basis, or via our professional glazing or glass delivery service. Our team of experienced glaziers and glass cutters are skilled in handling projects of all sizes, from small domestic installations to large-scale commercial developments.
In addition to our core glazing services, we also offer a range of additional services, including glass processing, glass louvres, and applied glass films. Our state-of-the-art facilities allow us to manufacture and supply high-quality glass products quickly and efficiently, ensuring that our clients receive the best possible service.
Our History
Elders Walker Glass Limited has a rich history dating back to 1948, when the original branch was established in Darlington. Over the years, the company has undergone several changes, including a takeover by Pilkington PLC in the late 1970s and subsequent sale to the Polton Glass Group in 1998. In 2005, Peter Kelly, the current managing director, purchased the Darlington branch and established Elders Walker Glass Limited.
Today, we are proud to be a family-owned business, with a team of experienced professionals dedicated to delivering exceptional service and high-quality products to our clients.
Our Commitment
At Elders Walker Glass Limited, we are committed to delivering exceptional service and high-quality products to our clients. We pride ourselves on our attention to detail, our commitment to customer satisfaction, and our dedication to providing the best possible service.
We understand that our clients are our greatest asset, and we strive to build long-term relationships with them. We are proud to be a family-owned business, and we are committed to upholding the highest standards of quality, integrity, and customer service.
Summary of Customer Reviews for Elders Walkers Glass
Service and Product Quality
- Positive: A customer received quick and efficient service, with a staff member recommending laminated glass as a suitable alternative to toughened glass, which was out of stock. The glass was cut and loaded into the customer's car within 10 minutes.
- Negative: Several customers had negative experiences with the product quality, including receiving glass with imperfections, chipped or faulty glass, and one instance where the glass was damaged during delivery. Some customers were not satisfied with the way the issues were handled, and one felt that the company's policy regarding damage was unfair.
Customer Service
- Positive: One customer appreciated the helpful and friendly service provided by the staff, and would not hesitate to use the company again.
- Negative: A significant number of customers reported receiving poor customer service, including rude and ignorant remarks, lack of support, and unhelpful responses to issues. Several customers felt that the company's staff, particularly the manager's wife, had a bad attitude and did not care about their concerns. One customer was even hung up on by the director when trying to discuss a quote.
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