Established in 1948, C&A Supply Co. Ltd carries a rich history of empowering individuals to express their creativity through the art of sewing and embroidery. We proudly stand as an authorized distributor of genuine Brother home sewing machines, offering a comprehensive selection of quality machines and dedicated accessories.
Our Expertise
With over 50 years of experience in the industry, our team understands the nuanced needs of both beginners and seasoned crafters. We are passionate about providing unparalleled customer service, offering:
- Expert advice: Our dedicated team is always ready to answer your questions and guide you towards the perfect machine and accessories for your projects.
- Quality assurance: We meticulously inspect every item before dispatch to ensure you receive only the highest quality products.
- Swift delivery: Get your creative endeavors underway quickly with our efficient delivery services.
Our Commitment
C&A Supply Co. Ltd is dedicated to:
- Accessible pricing: We offer competitive pricing without compromising on quality.
- Exceptional service: We prioritize responsive communication and personalized attention to your needs.
- Generous returns policy: Try before you buy with our 30-day return guarantee.
Products and Services
We offer a comprehensive range of:
- Sewing machines: From introductory A-Grade models to innovative multi-functional machines, we have something for every skill level and project.
- Embroidery machines: Create stunningly vibrant and intricate designs with our advanced and user-friendly embroidery machines.
- Accessories and parts: Optimize your sewing and embroidery experience with a vast array of needles, bobbins, foot controllers, presser feet, and more.
Join us on your sewing and embroidery journey and discover the potential of your creativity with C&A Supply Co. Ltd!
Customer Service and Response Time
The customers have had an overwhelmingly positive experience with C&A's customer service. They have praised the team for being prompt, helpful, and patient in addressing their queries and concerns. The company has also been praised for its speedy delivery, with many customers receiving their ordered items the next day.
Ordering and Returns
The ordering process has been made easy and hassle-free, with customers appreciating the website's ability to locate the correct products and assemble orders quickly. Returns have also been handled efficiently, with the company replacing items that were not suitable or arranging cancellations without any issues.
Product Quality and Availability
The customers have been impressed with the quality of the products they have received, particularly the genuine Brother machine feet and parts. The company's inventory has been praised for being well-stocked and up-to-date, with customers able to find the products they needed quickly and easily.
Negative Experience
One customer, Sue, had a disappointing experience at the C&A showroom. She was greeted by an unhelpful and ill-informed employee who failed to provide adequate assistance. The customer felt treated as a nuisance and will not be returning.
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