Celebrating 50 years of Quality and Service
Established in 1970 by Guerrino Franchi, the business has built a reputation for providing a friendly, expert, and efficient service for professional tradespeople and DIY enthusiasts alike. Now 50 years old and still family-owned, Franchi is proud of its commitment to being the best and having the best people, ensuring that you won't find a better product or get a better service anywhere else.
At Franchi, quality products and outstanding service are at the heart of everything we do. Our philosophy runs through the whole business and all of our people, and we take great pride in being a trusted and reliable source for all your ironmongery, tool, and security needs.
Our Services
*Ironmongery & Tools Stores*
With over 25,000 products in stock, our Ironmongery & Tools Stores are loved by tradespeople and the public alike. Our staff are highly trained to provide quality advice and assistance across a wide variety of products and services, including architectural ironmongery, hand tools & power tools, security products and safes, builders hardware and decorating materials, key-cutting & locksmith services.
*Ironmongery Specifications Division*
Franchi's Specification Division provides a fully tailored solution for the specification and supply of ironmongery packages to the building industry. We offer fully coordinated ironmongery packages, ironmongery scheduling service, bespoke design and development, specialist technical advice, and a dedicated project management team.
*Glass Door Fittings*
Our Glass Door Fittings department stocks a huge range of quality glass door products, setting new standards in the supply of fittings for glass doors. We offer glass door patch fittings, door rails assembled and cut to size, glass door sliding door systems, door closers and ironmongery, drop seals, hinges, and specialist fittings.
*Locksmiths & Security*
Franchi's Locksmiths provide a 24/7 mobile service covering the whole of London, with our fleet of mobile locksmiths carrying a large quantity of tools, locks, and spares. We offer key-cutting and locks, safe opening and safe products, access control devices and systems, security doors, grilles and gates.
At Franchi, we are dedicated to providing the best possible service and products to our customers. We believe that our 50 years of experience, combined with our commitment to quality and service, sets us apart from our competitors. So, whether you're a professional tradesperson or a DIY enthusiast, we're here to help you with all your ironmongery, tool, and security needs.
Overall Experience
A look at the reviews of Franchi Locksmith Service reveals a mixed bag of experiences. While some customers have had exceptional interactions with the staff, others have reported poor service and unprofessional behavior.
Staff and Service
There are a number of positive reviews praising the staff for their friendly, helpful, and knowledgeable approach. Employees such as Rod, Jack, and Paul have received special mention for their exceptional service. On the other hand, some customers have reported poor customer service, including a lack of responsiveness and unavailability, as well as rudeness from certain staff members.
Product Quality and Pricing
The quality of products seems to have been generally satisfactory, with a few exceptions. One customer reported receiving products in dirty and dusty packaging. However, others have praised the range of products available and the good value for money.
Areas for Improvement
The reviews suggest that the website could be improved, as some customers have found it difficult to navigate and found that only certain products are listed. Additionally, the prices may be a bit steep for some customers.
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