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Nestled in the picturesque landscape of Sellindge, Ashford, Kent, Cosy Fires stands as a leading supplier and installer of premium quality wood-burning and multi-fuel stoves, alongside a captivating selection of gas fires and accessories. Over the years, we've established ourselves as the trusted partners for countless homeowners who desire to enhance their living spaces with warm ambiance and captivating flames.
Our Vision - Transforming Homes Through Fire
At Cosy Fires, we believe that the heart of a home is often found around a warm, inviting fireplace. Our unwavering passion is to transform your living spaces through the captivating dance of flames and the gentle warmth of a well-crafted fire. We meticulously curate a diverse range of stoves and fireplaces to cater to diverse tastes, budgets, and architectural styles.
Dedicated Expertise - Guiding You Every Step of the Way
Beyond simply selling appliances, we take pride in offering comprehensive guidance and support throughout the entire process, from selecting the perfect stove to seamless installation and ongoing maintenance. Our team of experienced professionals will work closely with you to understand your unique needs and aspirations, offering tailored recommendations and expert advice.
Our Services: A Comprehensive Arsenal
- Fireplace Design & Installation: We design and build custom chimney breasts and meticulously install your new stove for a seamless, aesthetically pleasing experience.
- Maintenance & Repair: Keep your beloved stove in pristine condition with our reliable maintenance and repair services.
- Chimney Sweeping: Ensure proper airflow and safety through professional chimney sweeping.
- Product Selection: Discover a wide array of high-quality wood-burning, multi-fuel, and gas fire options.
Empowering Your Home's Potential
At Cosy Fires, we believe that a well-designed fireplace can be more than just a source of heat - it can be a statement piece that adds warmth, character, and value to your home. Contact us today and let us illuminate your living space with the captivating glow of a real fire.
Excellent Service and Installation
The reviews for Cosy Fires are overwhelmingly positive, with all reviewers giving a 5-star rating. The majority of reviewers praise the company's excellent service from start to finish, citing friendly and helpful staff, both in the shop and during installation. They also highlight the professionalism and expertise of the installers, who are knowledgeable and patient in explaining the process and handling any issues that may arise.
Customer Experience
Many reviewers mention the personalized experience they received from Cosy Fires. They praise the company's willingness to listen to their needs and provide tailored advice and guidance throughout the process. Some reviewers specifically mention the helpfulness of certain staff members, such as Ben, Lewis, and Katie, who went above and beyond to ensure their satisfaction.
Installation and Quality of Work
The installers are consistently praised for their attention to detail, tidiness, and professionalism. They are described as knowledgeable, patient, and thorough in explaining the installation process and handling any issues that may arise. The quality of the work is also praised, with many reviewers complimenting the finish and appearance of their new log burners.
Customer Service
The company's customer service is also highlighted as exceptional. Reviewers praise the prompt responses to inquiries, the helpfulness of the staff in the shop, and the dedication to resolving any issues that may arise. Some reviewers mention that even slight delays or issues were handled with professionalism and understanding.
Minor Issues and Delays
While most reviewers experienced a smooth and hassle-free process, a few mentioned minor issues or delays. One reviewer had to wait for a specific component to be ordered, and another had to delay the installation due to a structural issue with the roof. However, in both cases, the company was prompt and professional in communication and handled the issues with ease.
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