Business Details
12 Years
experience
Emergency
services
Trusted Home Health Care Services in North East England
Established in 2014 by Managing Director Jessica Gwaringa, Moonrise has grown from a local domiciliary care provider to a comprehensive care services organisation serving the North East of England, Yorkshire, and beyond. Our person-centred approach ensures tailored support for individuals across domiciliary care, supported living, children's services, and staff supply. With a team of highly trained professionals, we prioritise dignity, independence, and quality of life for all clients. Our 24/7 rapid response service guarantees timely assistance, while our specialist training department maintains staff expertise in dementia, autism, learning disabilities, and complex care needs. We collaborate closely with families and healthcare partners to deliver holistic care solutions.Moonrise's CQC-rated 'Good' services reflect our commitment to excellence, underpinned by rigorous staff vetting and continuous professional development. Our transport division provides secure, risk-assessed mobility solutions for vulnerable individuals, ensuring safety and accessibility. Through flexible staffing models, we address both short-term absences and long-term care requirements in residential, hospital, and community settings. Our values-driven approach combines compassion with operational excellence, evidenced by our sustained partnerships with care homes and local authorities.
Services
Domiciliary Care
Supported Living
Children's Services
Staff Supply
Training Service
Transport Service
Details
- Year established: 2014
Highlights and features
- We offer 24/7 rapid response care and transport services
- Our staff undergo enhanced DBS checks and specialist training
- We provide tailored support for complex needs including autism and dementia
- Our CQC-rated 'Good' services demonstrate regulatory excellence
- We maintain continuity of care through consistent staff deployment
What people say
Highly skilled staff
Brilliant to work with
Rapid response service
Positive outcomes achieved
Flexible work arrangements
Services
Domiciliary Care
Professional domiciliary support enables individuals to remain in their own homes. Our trained staff provide round-the-clock care for clients with conditions including dementia, autism, and physical disabilities. Services range from hourly assistance to end-of-life care, with a focus on maintaining independence and dignity through personalised care plans.
Supported Living
Tailored support services help individuals live independently in adapted environments. We assist clients aged 16+ with learning disabilities, mental health issues, and physical disabilities through collaborative care planning. Our approach combines life skills training with specialist housing solutions to promote self-sufficiency and community integration.
Children's Services
Specialised support for children and young people with complex needs. Our services include personal care, medication administration, and respite care delivered by trained professionals. We work with families and healthcare partners to develop independence skills and facilitate transitions to adulthood through individualised care programmes.
Staff Supply
24/7 staffing solutions for care homes and hospitals, providing registered nurses, healthcare assistants, and support workers. Our rapid response service fills short-term absences and long-term vacancies with fully vetted professionals, ensuring continuity of care and compliance with enhanced DBS checks and mandatory training requirements.
Transport Service
24/7 risk-assessed transport solutions for vulnerable individuals. Our fleet includes cars, minibuses, and secure vans staffed by trained personnel with de-escalation and first aid expertise. Services cover court appearances, medical appointments, and secure transfers for clients with challenging behaviours or complex care needs.
People
Jessica Gwaringa
Managing Director
Registered nurse with extensive care home management experience who founded Moonrise in 2014. Combines clinical expertise with operational leadership to drive service quality improvements across domiciliary care, supported living, and healthcare staffing sectors.
John Gwaringa
Finance Director
Oversees financial operations and strategic growth initiatives for Moonrise. Brings commercial expertise to support expansion into new service areas while maintaining financial sustainability and regulatory compliance across all care provision sectors.
Questions
What areas do you cover?
We provide services across the North East of England (Middlesbrough, Redcar, Stockton-on-Tees, Darlington, Durham, Sunderland, Newcastle) and Birmingham, with supported living services extending to Yorkshire.
Do you offer 24/7 care services?
Yes, our domiciliary care, transport, and staff supply services operate 24/7 with rapid response capabilities to address urgent care requirements at any time.
What qualifications do your staff hold?
All staff undergo enhanced DBS checks and mandatory training. Registered nurses, healthcare assistants, and support workers maintain up-to-date clinical skills through our specialist training department.
How do you ensure care quality?
Through regular monitoring, CQC compliance, and person-centred care plans developed in collaboration with clients, families, and healthcare professionals to ensure continuous quality improvements.
Can you support complex care needs?
Yes, our staff have specialist training in dementia, autism, learning disabilities, and challenging behaviours, providing tailored support for individuals with complex physical and mental health requirements.
What transport services do you offer?
We provide 24/7 secure transport solutions including patient transfers, court appearances, medical appointments, and school runs using risk-assessed vehicles staffed by trained care professionals.
