Business Details
27 Years
experience
Emergency
services
Your Trusted Partner for Cleaning & Facility Management Solutions
United Facilities Support Services has been delivering expert facilities management and cleaning services across the UK for over 25 years. Our success stems from prioritising skilled personnel, rigorous training, and adaptable solutions tailored to client needs. We hold ISO 9001 and 14001 accreditations, demonstrating our commitment to quality and environmental responsibility. Our services span commercial cleaning, hotel management, and industrial maintenance, supported by partnerships with industry leaders like Prochem and Karcher. With a team of 170 professionals, we combine technical expertise with flexible service models to serve sectors ranging from hospitality to food manufacturing.Our proprietary TaskBe system enables real-time service monitoring, ensuring transparency and accountability. We maintain memberships with the Cleaning and Support Services Association, British Institute of Facilities Management, and other regulatory bodies. Our focus on continuous improvement drives both operational excellence and client satisfaction, evidenced by 2,540 completed projects and 3,652 satisfied clients. We operate nationwide with strategically located contractors, offering 7-day emergency support while maintaining rigorous quality assurance through ISO-certified processes.
Services
Commercial Cleaning
Hotel Management
Housekeeping
Line Hire
Maintenance
Food Factory Cleaning
Retail Cleaning
Event Cleaning
Carpet Cleaning
Window Cleaning
Details
- Year established: 1999
Highlights and features
- 25+ years' experience in facilities management across multiple sectors
- ISO 9001 and 14001 certified quality and environmental management systems
- Nationwide service network with strategically located contractors
- 7-day emergency response availability including bank holidays
- Proprietary TaskBe system for real-time service monitoring and reporting
Associations and certifications
- ISO 9001
- ISO 14001
- Safe Contractor Accreditation
- Cleaning and Support Services Association (CSSA)
- British Institute of Cleaning Science (BICSC)
- Federation of Window Cleaners
- British Institute of Facilities Management (BIFM)
What people say
Exceptional hygiene standards
Highly trained staff
Flexible service models
Excellent value
Reliable nationwide coverage
Services
Commercial Cleaning
We provide comprehensive commercial cleaning services tailored to business needs. Our trained teams handle daily maintenance, deep cleaning, and specialised tasks using industry-leading equipment. Services include floor care, window cleaning, and waste management with flexible contract options.
Hotel Management
Our hotel management solutions cover operations, staff provision, and facility maintenance. We support hospitality businesses with trained personnel for housekeeping, concierge services, and property management to enhance guest experiences and operational efficiency.
Food Factory Cleaning
Specialised cleaning for food production facilities with decontamination expertise. Our trained teams use approved methods to maintain hygiene standards, prevent contamination, and ensure compliance with food safety regulations during production cycles.
Housekeeping
Comprehensive housekeeping services for hotels and Airbnb properties. We maintain 5-star hygiene standards with ISO-certified processes, covering all areas from guest rooms to public spaces with regular inspections and quality checks.
Maintenance
We offer multi-trade maintenance services including plumbing, electrical work, and flat-pack assembly. Our technicians handle both routine maintenance and emergency repairs with prompt response times for commercial properties.
Questions
What areas do you cover?
We provide services nationwide across the UK, with strategically located contractors from London to Glasgow.
Are your staff certified?
All our technicians are fully trained, insured, and hold relevant industry certifications for their specialisms.
Do you offer emergency services?
Yes, we provide 7-day emergency response including bank holidays for urgent cleaning requirements.
What accreditations do you hold?
We maintain ISO 9001 and 14001 certifications, Safe Contractor Accreditation, and memberships with leading industry bodies.
How do you ensure service quality?
Through our ISO-certified quality assurance program, regular supervisor checks, and proprietary TaskBe monitoring system.
Can you handle large-scale contracts?
Yes, we manage contracts of all sizes with dedicated teams and have successfully completed 2,540 projects nationwide.
Videos
