Transforming Spaces, Enhancing Lives
The Sekura Group is a leading social housing and new build specialist manufacturer and installer of PVCu Windows and Composite Doors, operating from its strategically placed factory in Houghton Le Spring. Our extensive range of products, including PVCu windows and doors, GRP composite doors, fully reversible and tilt & turn windows, makes us a market leader in our field.
Our Services
We offer a wide range of services to our clients, including local authorities, ALMO's, property developers, registered social landlords, and specialist contractors. Our services include the supply and installation of PVCu windows and doors, GRP composite doors, and fully reversible and tilt & turn windows. We also provide project management services, ensuring that all projects are completed to the highest standards and within the agreed timeframe.
Our Commitment to Quality
At The Sekura Group, we are committed to providing our customers with an excellent level of customer service. We strive to be helpful and friendly at all times, providing honest and reliable information, and being easy to do business with. We understand the importance of providing solutions to problems, being flexible, loyal, and supportive, and providing the right product in the right quantity, at the right time.
Our Product Range
Our product range is designed to meet the individual customer's requirements and timescales, and is manufactured to the highest quality and security standards. We offer a bespoke range of designs to suit the requirements of each project, and our products are accredited to British Standards and Industry standards.
Why Choose Us
By choosing The Sekura Group, you can be assured of receiving the highest level of customer service, a wide range of products to meet your specific needs, and a commitment to quality that is unparalleled in the industry. Whether you are a local authority, property developer, or registered social landlord, we have the expertise and experience to meet your requirements.
Installation and Fitting Experience
The fitting teams received mixed reviews, with some customers praising their professionalism and efficiency. Sean and his team were specifically mentioned as being "first class" and a "credit to the company." Another customer was impressed with the fitters' friendly and tidy work, giving them a 10/10 rating. On the other hand, some customers experienced issues with the fitting process, including a customer whose car was scratched during the installation and another who received a door with no letterbox.
Customer Service
Customer service was a major concern for several reviewers. Some customers experienced poor communication, including unhelpful and rude responses from customer service representatives. One customer even mentioned that the company's owner, Michelle, was "rude and totally disrespectful." Another customer was frustrated with the company's phone system, which played a message stating that no one was available to take their call during business hours.
Overall Satisfaction
Some customers were extremely satisfied with their experience, praising the fitting teams and the quality of the products. However, others were disappointed and frustrated with the service they received, citing issues with customer service, installation, and communication.
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