Transforming your brand, one sign at a time
At Pall-Ex, we pride ourselves on being the leading palletised freight distribution network, operating locally, nationally, and internationally. Our commitment to customer service is underpinned by our network-wide ISO accreditations, and we're recognised as the No.1 network for quality. As a network owned by its UK membership and senior management team, we're united in our goal for achieving excellence.
Our Vision
Our vision is to provide a tailored palletised shipping experience that meets the unique requirements of each business. We understand that every business is different, and we're dedicated to finding the best logistics solutions for you. With our extensive network of quality members, we're able to deliver freight safely, swiftly, and certainly to destinations all over the UK, Europe, and across the globe.
Our Services
We offer a range of services designed to meet the diverse needs of our customers. Our domestic services provide a reliable and efficient way to transport pallets across the UK, while our international distribution services enable businesses to reach a global audience. Our corporate services and 3PL solutions are designed to provide a tailored approach to logistics, and our bespoke and oversized shipping options cater to unusual or specialized freight requirements.
Quality Members
Our network is composed of hundreds of shareholder members with extensive experience in palletised shipping and delivery. We work together to collect, consolidate, and convey goods and products to destinations worldwide, using the latest technology to optimize our operations and provide accurate tracking and recording of shipments. Our members are dedicated to delivering excellence, and we're proud to have achieved on-time in full service levels of 99%.
How We Work
Our team is equipped with the latest technology to ensure that our operations are efficient, reliable, and environmentally responsible. We believe in forward thinking and are constantly looking for ways to improve our network, expand our reach, and reduce costs. Our commitment to sustainability and innovation means that we're always looking for ways to advance our services and operations.
Delivery Issues and Poor Communication
The majority of reviews are extremely negative, highlighting issues with delivery, communication, and customer service. Many customers have reported receiving no updates or communication about their deliveries, leading to wasted time and frustration. Drivers have been accused of being unhelpful, rude, and even threatening. In one case, a driver was reported to have driven through a restricted area, putting safety at risk.
Delays and Inconvenience
Several customers have reported delays in delivery, with some having to wait for days or even weeks for their orders to arrive. This has led to significant inconvenience, with some customers losing a day's pay due to the failure of the delivery service to meet their commitments.
Safety Concerns
There are concerns about the safety of the deliveries, with one review highlighting the risk of a house fire due to a highly flammable and corrosive acid being delivered to the wrong address. Additionally, a driver was reported to have been asked to lift a heavy pallet without proper equipment, putting both the driver and the customer at risk.
Occasional Positive Feedback
However, there are a few positive reviews, highlighting good communication and helpful drivers. One customer praised a driver named Kim for going out of his way to assist with a heavy delivery, and another customer appreciated the call from the driver giving them a heads-up about the delivery time.
Be the first to review Churchill Freight Services.
Write a Review
