At Framemaster, we have over 25 years of experience in designing and installing windows, doors, conservatories, and orangeries, all tailored to your personal needs and requirements. We take great pride in delivering the highest standard of service to our clients across Birmingham, Solihull, and Wolverhampton. Our team of experts use the latest technology and the best materials available in the market to ensure that you get the best value for your money.
At Framemaster, we specialise in creating the perfect home improvement for you, no matter the size or shape of the space you have. Our range of home improvements includes adding a conservatory for extra family room or upgrading your windows to make your home more energy-efficient and warm. With two decades of experience in installing bespoke conservatories, orangeries, and glazing solutions, our team has honed its skills and techniques to deliver the best results for our clients.
Windows & Doors Installation
Framemaster is the UK's leading installer of windows, supplying and installing Reynaers windows, which are fully registered with FENSA, the UK Trades Confederation, and the Trustpilot scheme. Our range of windows includes uPVC, coloured, flush, and aluminium windows, all designed and installed with precision and care. Our bi-folding doors are a popular choice, as they significantly enhance natural light and provide a fantastic view of your garden. During the winter and summer, the bi-folding mechanism of these doors allows you to open them completely, creating a seamless merge with the outside.
Framemaster is proud to partner with Reynaers at Home to provide the best quality and latest technology of aluminium windows. Our range of front doors includes composite and French doors, designed and installed with quality and functionality in mind. Our team of experts can help you choose the best windows and doors for your home, providing you with the best value for your investment.
Bespoke Conservatories & Orangeries
At Framemaster, we offer an extensive range of traditional and modern conservatories, orangery interiors, and various types of modern home improvements. Our team of experts will work closely with you when designing a conservatory, orangery or another glass extension for your home, ensuring that the final product closely resembles your vision. If you require some inspiration or more information about our past projects, please visit our Solihull showroom, where a member of our dedicated team will be happy to discuss your requirements and provide you with additional details about our range of aluminium windows, front doors, and conservatories.
The Framemaster Promise
At Framemaster, technical expertise is our top priority, but we also strive to differentiate ourselves through the quality of our service, before, during, and after installations. We understand that we are working in your home, which is why we will always do our best to choose the most convenient and least disruptive period of time for you. Our team believes that trust, respect, and transparency are essential to delivering high-quality customer service. That's why we will never ask you for a deposit on your project, and we're confident about the quality of our work, materials, and technology.
If you would like to find out more about Framemaster and the products we offer, please don't hesitate to contact us or call us today on 0121 745 7475.
Overview of Customer Reviews
This collection of reviews presents an overall positive sentiment towards the company, with the majority of customers expressing satisfaction with the service, quality of work, and professionalism of the staff. The reviews highlight aspects such as punctuality, cleanliness, and the quality of the windows and doors installed. However, there are two negative reviews that stand out, pointing to issues with customer service and professionalism.
Positive Feedback
The positive reviews emphasize the following aspects:
- Quality of work: Customers praise the excellent quality of the windows and doors installed, noting the attention to detail and the overall finish of the work.
- Professionalism: The staff is consistently described as polite, courteous, and professional, with customers appreciating the hassle-free experience.
- Punctuality: Many customers highlight the punctuality of the team, with appointments kept on time and minimal disruption to daily routines.
- Cleanliness: Several reviews mention the cleanliness of the work area, with the team ensuring that the site is left in a satisfactory condition upon completion.
Negative Feedback
The negative reviews focus on the following issues:
- Customer Service: One customer reported a negative experience with a salesman who was late, unapologetic, and seemed uninterested in their business.
- Professionalism: The same customer described the salesman as arrogant and unprofessional, stating that they felt the company was only interested in targeting vulnerable customers.
Recommendations
Based on the overall positive sentiment of the reviews, it is clear that the company is well-regarded for its quality of work, professionalism, and punctuality. However, the negative feedback highlights the importance of maintaining a high level of customer service across all interactions. It is recommended that the company addresses these issues to ensure a consistent positive experience for all customers.
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