Building strong relationships, delivering quality results, every time
At W J Searle & Son Ltd, we take pride in being one of the UK's leading appliance retailers, offering a vast range of products from top manufacturers. Our mission is to provide our customers with an exceptional shopping experience, backed by outstanding customer service and support. With years of experience in the industry, we have built a reputation for our expertise and knowledge, ensuring that our customers receive the best possible advice and guidance when choosing their new appliances.
Our Services
We understand that purchasing new appliances can be a daunting task, which is why we offer a comprehensive range of services to make the process as seamless as possible. From installation to aftersales care, we are committed to providing our customers with a hassle-free experience. Our team of expert engineers are trained to install and repair appliances to the highest standards, giving our customers complete peace of mind. Additionally, we offer a appliance rental service, allowing our customers to enjoy the latest appliances without the upfront cost.
Product Range
Our product range is extensive, featuring some of the UK's leading brands, including Dyson, Hotpoint, Indesit, and Miele. We cater to all your appliance needs, offering a vast selection of laundry, refrigeration, cooking, floorcare, small appliances, TV, and entertainment products. From washing machines and tumble dryers to refrigerators and ovens, we have everything you need to equip your home with the latest technology and innovations.
Our Commitment
At W J Searle & Son Ltd, we are committed to providing our customers with an exceptional shopping experience, backed by outstanding customer service and support. We strive to build long-lasting relationships with our customers, and we believe that our dedication to excellence sets us apart from other retailers. Whether you're looking for advice, installation, or aftersales care, we are here to help.
Excellent Customer Service
The majority of reviewers praised the exceptional customer service they received from Searle & Son. Many reviewers mentioned the company's quick response to their issues, prompt resolutions, and reasonable charges. The staff, including engineers such as Darren and Calum, were commended for their excellent level of service, honesty, and professionalism.
Prompt Repairs and Installations
Several reviewers were impressed with the quick turnaround time for repairs and installations. Washing machines, dishwashers, and ovens were repaired or replaced in a timely manner, with some instances of same-day or next-day service. The company's ability to source specific models and parts was also highlighted.
Competitive Pricing and Value
Reviewers appreciated the competitive pricing of Searle & Son's products and services. They felt that the prices were reasonable, especially considering the high level of service and expertise provided. Some reviewers mentioned that the company's prices were comparable to or even better than those of larger retailers.
Personalized Service and Local Shopping
Several reviewers emphasized the importance of supporting local businesses and praised Searle & Son for providing personalized service. They appreciated the attention to detail and the fact that the company went above and beyond to meet their needs.
One Instance of Disappointment
One reviewer, Christian Ducastelle, initially expressed disappointment with the company due to a delay in refunding a payment. However, the issue was eventually resolved, and the reviewer apologized for being harsh in their initial review.
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