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Rugeley Fireplaces & Stoves has been a trusted name in fireplace and stove solutions for over 35 years. Situated in Rugeley, we cater to both residential and commercial clients, providing expert advice and high-quality products.
Our Expertise
Our team of experienced professionals has an in-depth understanding of the fireplace and stove industry. We stay abreast of the latest trends, regulations, and technologies to deliver tailored solutions that meet your unique needs. We provide:
- Comprehensive surveys: We conduct thorough home surveys to assess your needs and ensure your new fireplace is perfectly sized and fitted.
- Expert design: Our skilled designer, Emma, can visualize your dream fireplace and create a bespoke design that complements your space.
- Quality products: We source only the finest materials, ensuring durability, efficiency, and aesthetic appeal.
- Professional installation: Our certified installers guarantee a meticulous and seamless installation process.
Bespoke Solutions & Materials
We specialize in designing and crafting a diverse range of fireplaces, including:
- Wood-burning stoves
- Electric fireplaces
- Gas-powered media walls
- Contemporary, retro, period, and architectural fireplaces
- Bespoke made-to-measure designs
Superior Customer Service
At Rugeley Fireplaces & Stoves, we pride ourselves on offering exceptional customer service. We are committed to:
- Providing personalized attention and guidance throughout the process
- Responding promptly to inquiries and requests
- Delivering transparent and honest pricing
- Ensuring your satisfaction with every purchase and installation
Why Choose Rugeley Fireplaces & Stoves?
With decades of experience, a commitment to excellence, and an unwavering focus on customer satisfaction, Rugeley Fireplaces & Stoves is your trusted partner in creating the perfect focal point for your home.
Excellent Customer Service
The majority of reviewers have praised the customer service provided by Emma and the team at Rugeley Fireplaces. Several reviewers have mentioned that the staff were knowledgeable, helpful, and enthusiastic, with one reviewer stating that they spent time researching their problem and fixing it at no cost. The installation team was also praised for their efficiency and professionalism. The only negative comments regarding customer service were from one reviewer who found a member of staff to be rude, and another reviewer who felt that the showroom was disorganized.
Inconsistencies in Quoting and Surveying Process
One reviewer was disappointed with the quoting and surveying process, feeling that it was unusual for a business to require a 30% non-returnable deposit before providing a quote and survey. This reviewer opted to go elsewhere and has been happy with their choice.
Summary of Issues
Despite the excellent customer service, some reviewers have expressed disappointment with the business model, citing inconsistent quoting and surveying practices.
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