Transform Your Space, Transform Your Life
Welcome to Tile Giant, the ultimate destination for all your tiling needs. As one of the leading tile retailers in the UK, we pride ourselves on offering an unparalleled range of tiles, exceptional customer service, and expert advice to help you transform your home or commercial space.
Our Story
At Tile Giant, we're passionate about helping you achieve the perfect look for your home or business. With years of experience in the industry, we've built a reputation for providing top-quality tiles, unbeatable prices, and exceptional customer service. Our team of experts is dedicated to helping you every step of the way, from choosing the perfect tile to ensuring a seamless installation process.
Our Services
At Tile Giant, we offer a comprehensive range of services to cater to all your tiling needs. From browsing our extensive collection of tiles to seeking expert advice from our knowledgeable staff, we're committed to providing an unparalleled customer experience. Our services include:
- Free Cut Samples: Order up to 3 free cut samples delivered to your doorstep, allowing you to see and feel our stunning tiles before making a purchase.
- Expert Advice: Our team of experts is always on hand to offer guidance on tile selection, installation, and maintenance, ensuring you make the perfect choice for your project.
- Free Click & Collect: Order online and collect your tiles at your local store, saving you time and effort.
- Free Delivery: Enjoy free delivery on all orders over 250, as well as free delivery on all sample orders.
- Underfloor Heating: Our expert team can help you design and install underfloor heating systems, ensuring a warm and welcoming space.
Our Values
At Tile Giant, we're committed to providing an exceptional customer experience, built on the principles of quality, expertise, and customer satisfaction. Our values include:
- Quality: We're dedicated to sourcing only the finest tiles from around the world, ensuring our customers have access to the best products on the market.
- Expertise: Our team of experts is constantly updating their knowledge to provide the most accurate and helpful advice, ensuring you make the perfect choice for your project.
- Customer Satisfaction: We strive to exceed our customers' expectations, providing a seamless and enjoyable shopping experience from start to finish.
Join the Tile Giant Family
Whether you're a homeowner, architect, or builder, we invite you to join the Tile Giant family and experience the difference for yourself. Browse our stunning collection of tiles, seek expert advice from our knowledgeable staff, and discover why we're the go-to destination for all your tiling needs.
Customer Service and Staff
The majority of reviewers praised the excellent customer service and knowledgeable staff at Tile Giant. Many reviewers mentioned the staff's helpfulness, cheerfulness, and ability to provide expert advice on tiles and related products.
Product Range and Quality
Reviewers were impressed with the wide range of tiles and related products available at Tile Giant. Many mentioned the good quality of the products and the competitive prices.
Positive Experiences
Several reviewers shared their positive experiences at Tile Giant, including helpful staff, good product range, and excellent customer service. Many reviewers mentioned specific staff members who provided excellent service, such as Simon, Andy, and Rob.
Negative Experiences
However, a few reviewers had negative experiences. One reviewer had a poor experience with the manager, Debbie, who was reportedly rude and unhelpful. Another reviewer was unhappy with the return policy, feeling that it was unfair and not clearly communicated.
Issues with Returns and Refunds
Two reviewers had issues with returns and refunds. One reviewer was unhappy with the return policy, while another reviewer was told that they couldn't return an unopened packet of adhesive because it was marked as non-refundable.
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