COURAGE, COMPASSION, CREATIVITY
At The Specs Factory Outlet, we're passionate about providing the best possible eyecare and eyewear services to our customers. Our team of fully qualified, clinically-minded professionals is dedicated to offering personal service, quality, and value to each and every one of our customers.
Our Story
The Specs Factory Outlet was born out of a desire to provide high-quality eyecare and eyewear at affordable prices. Our owner, Tim Sibley, has over 40 years of experience in the optics industry, and he saw an opportunity to create a business that would provide a more personalized and cost-effective alternative to larger chain opticians.
Our Services
We offer a wide range of services, including NHS and private eye examinations, children's eye exams, digital retinal photography, and more. Our experienced optometrists are trained to detect and diagnose a range of eye conditions, and we use the latest technology to ensure accurate and efficient diagnosis and treatment.
In addition to our eyecare services, we also offer a vast selection of designer and luxury frames from top brands like Lindberg, Prada, RayBan, Oakley, Michael Kors, Ted Baker, Persol, Giorgio Armani, Serengeti, and Zeiss. We also have a huge range of sunglasses to suit every style and budget.
Our Guarantees
At The Specs Factory Outlet, we're committed to providing the best possible service and products to our customers. That's why we offer a range of guarantees, including a Price Match Guarantee, a 30-Day Lens Comfort Guarantee, a 30-Day External Prescription Guarantee, a 30-Day Varifocal Lens Satisfaction Guarantee, and a Manufacturer's Guarantee on all our frames and lenses.
Our Team
Our team is made up of highly trained and experienced professionals who are dedicated to providing exceptional customer service. Our owner, Tim Sibley, is a qualified optical technician with over 40 years of experience in the industry. Our manager, Andrew Willcox, has been with us for over 13 years and is passionate about providing personalized service to each and every customer.
Overall Impression
The Specs Factory has received an overwhelming number of 5-star reviews, with customers praising the optician's friendly, patient, and efficient service. Many reviewers have mentioned the welcoming atmosphere and the willingness of the staff to help with any issue.
Staff and Customer Service
Andy, Tim, Zahra, and other staff members have been specifically mentioned for their excellent service, with customers appreciating their friendly and patient approach. The team's ability to explain complex eye problems and provide personalized solutions has been commended.
Quality of Glasses and Repairs
Reviewers have praised the quality of the glasses and sunglasses sold at The Specs Factory, with many mentioning the wide range of frames available at excellent prices. The optician's ability to repair glasses quickly and efficiently has also been highlighted.
Unique Selling Points
What sets The Specs Factory apart is their willingness to go the extra mile to help customers. Many reviewers have mentioned instances where the staff have gone above and beyond to fix problems or find solutions, often without charging extra.
Negative Review
Unfortunately, one reviewer had a negative experience with Tim, the owner, who allegedly blamed them for their problems and refused to help. This reviewer expressed disappointment and frustration with the service.
Be the first to review The Specs Factory Outlet.
Write a Review
