Delivering excellence, one parcel at a time.
A Rich Heritage in Efficient, Reliable Logistics
Tuffnells has been a pillar of the UK's logistical landscape for over a century. Driven by a tradition of excellence and innovation, we have evolved into the leading specialists in handling irregularly shaped and oversized items. With expertise spanning air, sea, and road, we offer exceptional solutions for every transportation need.
Delivering Value Through Expertise
Our comprehensive service portfolio extends far beyond simply transporting goods. We offer:
Tailored Solutions for Irregular Loads
- Expertise in handling oversized and heavy items
- In-depth knowledge of industry-specific regulations
- Collaborative planning and planning to optimize every shipment
Advanced Technology and Infrastructure
- State-of-the-art booking platform for seamless online account management
- Network of strategically located depots and terminals
- Robust tracking and tracing solutions for ultimate transparency
Unwavering Customer Focus
- Dedicated Customer Experience teams to provide personalized support
- Local teams in key locations for direct communication and personalized attention
- Transparent communication and real-time shipment updates
A Legacy of Environmental Responsibility
At Tuffnells, we recognize the crucial role we play in environmental sustainability. We are committed to:
- Reducing our carbon footprint through innovative practices
- Investing in green technologies and eco-friendly solutions
- Partnering with organizations to promote environmental awareness
Our Values
Our values guide us in every aspect of our operations:
- Excellence: Delivering exceptional service and consistent results
- Integrity: Upholding the highest ethical standards
- Customer Focus: Prioritizing your needs and exceeding expectations
- Innovation: Continuously seeking better ways to enhance our services
- Sustainability: Contributing to a greener future through responsible practices
Choose Tuffnells for
- Unparalleled expertise in handling irregular freight
- Comprehensive and tailored solutions
- Advanced technology and infrastructure
- Unwavering customer focus
- Commitment to environmental responsibility
Delivery Experience
The majority of reviewers were dissatisfied with their delivery experience, citing issues with attempted deliveries, proof of delivery, and poor customer service.
Poor Delivery Attempts
Some reviewers reported that their parcels were not delivered, with one reviewer stating that their parcel was left in a stairwell without notification. Another reviewer claimed that the proof of delivery was inaccurate, stating that the site was shut at the time of alleged delivery.
Customer Service Issues
Several reviewers expressed frustration with the company's customer service, reporting that phone calls and emails went unanswered. One reviewer described the staff managing the phones as incompetent.
Positive Experiences
On the other hand, a few reviewers had positive experiences with the company, praising the service as fantastic and efficient. One reviewer commended the driver for being helpful and polite.
Exceptional Staff and Workspace
Some reviewers highlighted the company's exceptional staff and workspace, with one reviewer praising the company for supporting people with disabilities. Another reviewer appreciated the friendly and helpful staff at a specific depot.
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