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Your peace of mind is our business

Since 1998, Hyway Logistics has been committed to delivering the finest vehicle delivery service in the United Kingdom. Our mission is to set ourselves apart from the competition by providing unparalleled attention to each client, from major vehicle leasing companies to private movements. We take great care in selecting our drivers, choosing only those who possess not only exceptional professional driving skills, but also impeccable integrity and a commitment to total customer satisfaction.

Our Goals

Our core goals are to:

01. Forge lasting relationships by understanding our customers' requirements and providing a prompt, reliable, and affordable level of service.

02. Deliver an unrivalled level of service through a courteous attitude, helpful and competent staff, and a rigorous commitment to maintaining high standards.

03. Provide peace of mind by offering a guaranteed level of service, ensuring that we live up to our commitments to both our customers and their clients.

Our Drivers

At Hyway Logistics, we believe that the delivery of a brand new car should be a memorable and enjoyable experience. That's why we take great care in selecting and training our drivers to be the best in the business. We employ all our drivers, which is not the industry norm, and provide them with holiday pay, sick pay, parental leave, a pension, a minimum wage, and employment rights. We also offer free private healthcare through our relationship with Benenden Health. We believe that a cared-for team leads to happy customers, and we are committed to providing the best possible experience for our clients.

As part of our commitment to safety, we have invested in a bespoke driver awareness course, run by our two in-house qualified Driving Assessors. All our Drivers must complete a rigorous Driving Assessment and the Driver Awareness Course with the Head of Driver Training and Development. During the course, our drivers learn the importance of the Highway Code, observation, anticipation, and fuel efficiency, and are given guidance on driving all sizes of vehicles and driving in adverse weather conditions.

Your Peace of Mind

At Hyway Logistics, we understand the importance of providing a high level of service and maintaining the safety of our Drivers, other road users, and our customers' vehicles. That's why we have implemented a Trust Guarantee, which is designed to provide our customers with peace of mind.

Testimonials

Don't just take our word for it - here's what some of our customers have to say:

"We have been business partners with Hyway Logistics for over eight years and since the start of our partnership Hyway have conducted all my driver and trade plate movements. We have found Hyway to be efficient, professional and honest in every aspect in representing us in vehicle deliveries" - Angelo Klemencic, Inchcape VW

"I have been in the motor trade over 15 years and have dealt with many so-called 'delivery drivers' and today, well to say good is an understatement. The young lady that delivered our car was very polite and professional in the way the car was handed over to me as a customer and she was very smartly dressed to do the job unlike so I have seen. If this is the standard throughout your company, it is a credit to you all." - Rick, Honda R&D Europe

"Customer satisfaction is at the heart of our group's philosophy and it was clear from the outset that Hyway Logistics mirror this. They are professional, efficient and friendly with a can-do attitude. We need a logistics company that can take the hassle out of vehicle movements for us and Hyway do this hands down. No issues, no hassle just jobs done well" - Chris Willson, Hatfields Bury

"Just a quick note to say thanks for all the handovers you guys carried out for me throughout the month of March - as always an excellent service - one of my customers has complimented Dave for his excellent handover service - please pass on my thanks to him too!" - Gemma, Stratstone Land Rover

Our Services

At Hyway Logistics, we offer a range of services to meet the needs of our clients. These include:

  • Driven deliveries: We provide a professional and reliable driven delivery service for new and used vehicles.
  • Transporter deliveries: We offer a flexible and efficient transporter delivery service for multiple vehicle movements.
  • Collection and delivery: We can collect and deliver vehicles to and from any location in the UK.
  • Trade plate movements: We can move vehicles on trade plates, allowing us to deliver vehicles without the need for customer number plates.
  • Storage and distribution: We offer secure storage and distribution solutions for vehicles, including long and short-term storage options.
Reviews
Positive: The business provides excellent customer service and value, with staff being a pleasure to deal with.
Negative: The business instructs drivers to disguise minor damage, potentially harming customer trust.

Review Analysis

The Mechanics of the Business

It appears that a key aspect of the business is the attention to detail in ensuring minor damages or scratches are not noticeable. Each driver is given specific instructions to be courteous to the customer and to wash off any minor damage upon delivery, making use of the water on the car to disguise any imperfections. Additionally, every driver is equipped with a small bottle of TeaCut, suggesting a high level of preparedness.

Customer Satisfaction

On the other hand, we have a customer who had a very positive experience with the business. Pat Walsh gives a glowing review, praising the staff for being a pleasure to deal with and the overall service as being "highly recommended", "very efficient", and "great value". This suggests that the business has a strong ability to meet customer expectations.

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