Welcome to Carrot Cars, your premier minicab service in London. With a strong commitment to quality, safety, and customer satisfaction, we strive to provide a seamless travel experience for business and residential customers alike.
Our Story
Carrot Cars takes great pride in its rigorous training program for drivers and operators, ensuring a professional and efficient service to our clients. Our team is dedicated to delivering exceptional service, with a focus on safety, quality, and reliability. Our operators are licensed by the London Taxi and Private Hire (LTPH), and all our drivers and vehicles are individually licensed, with regular MOT and insurance checks.
Our Fleet and Services
Our premium minicab fleet is designed to cater to diverse customer needs, with baby seats and small pet-friendly vehicles available. We offer airport transfers, hourly rate car hire, recurring bookings, and flexible payment options to ensure a hassle-free experience. Additionally, we prioritize accessibility, supporting customers with disabilities and offering tailored solutions.
Why Choose Carrot Cars?
At Carrot Cars, we guarantee a 30-minute free waiting period, flight monitoring, and meet-and-greet services. Our drivers are trained to provide exceptional service, with a focus on safety and efficiency. Our user-friendly app allows for seamless booking and real-time tracking, making it easy to manage your journeys. With a strong reputation and commitment to customer satisfaction, we strive to be the best in the business.
Our Commitment
We acknowledge the importance of a well-trained team in delivering exceptional service to our clientele. Our operators undergo rigorous training at the academy level, ensuring a professional and efficient service. We prioritize customer safety, with a strict operator license and regular vehicle checks.
Join Our Team
Are you passionate about delivering exceptional service? Join our team as a driver or office staff member and be part of a team dedicated to excellence. We offer a dynamic work environment, training opportunities, and a commitment to employee growth and development.
Driver Behaviour and Safety Concerns
Some reviewers have expressed concerns about the behaviour of drivers, including using their phones while driving, smoking while passengers are present, and driving recklessly. These issues have led to a lack of confidence in the safety of the service.
Customer Service and Reliability
There are mixed reviews about the customer service and reliability of the company. Some reviewers have reported positive experiences with friendly and helpful drivers, while others have experienced delays, poor communication, and unreliable service.
Vehicle Condition and Cleanliness
Most reviewers have praised the cleanliness and condition of the vehicles, with many commenting on the new and clean cars.
Pricing and Hidden Charges
Some reviewers have expressed frustration with hidden charges, including waiting time fees that were not clearly communicated. Others have found the pricing to be reasonable and competitive.
Pet Policy and Family Friendliness
There are mixed reviews about the company's policy on pets and family friendliness. Some reviewers have been disappointed by the lack of accommodation for pets, while others have praised the company's efforts to cater to families.
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