Thomas Graham & Sons Ltd is a leading supplier of industrial supplies, steel, welding, PPE, and workwear, serving both trade and public customers across Cumbria and Lancashire. With a rich history dating back to 1892, we have evolved to become a one-stop-shop for all your industrial needs.
Our History
Our journey began in 1892 when Thomas Graham started a small ironmongers shop and steel warehouse on Lowther Street in Carlisle. Over the years, we have expanded our presence to open branches in Egremont, Kendal, and Morecambe, and relocated our Head Office to Kingmoor Park in Carlisle in 2014. Throughout our growth, we have remained committed to our core values of providing exceptional customer service, supporting our people, and continually improving our operations.
Our Services
We offer a comprehensive range of services to support your industrial needs. From key cutting and repairs to paint mixing, washroom services, and weld fume extraction, we have got you covered. Our team of experts is dedicated to providing a first-class level of service, ensuring you receive the best possible support.
Our services include:
- Key Cutting
- Repairs and Validation
- Paint Mixing
- Washroom Services
- Weld Fume Extraction
- Fit Test - Face Prescription Eyewear
- Fall, Rescue & Confined Space
- Catering
- Floorcare
- Housekeeping
Our Products
We stock a vast range of products from leading brands, including Sealey, Beta, Versadrive, and Milwaukee. Our product range includes:
- Industrial Supplies
- Steel
- Welding
- PPE and Workwear
- Hygiene
- Paint
Whether you're a trade customer or a member of the public, we welcome you to explore our product range and services. We strive to provide a great customer experience, ensuring you want to come back to us time and time again.
Order Fulfilment and Customer Service
It appears that Arc-Rite's ability to deliver orders and provide good customer service is a major issue for many customers. Several reviewers reported waiting excessively long periods of time for their orders, with some stating they were never received. Many customers also expressed frustration with the company's lack of response to their queries and concerns. Some reviewers even reported receiving false shipping information or being ignored when trying to cancel orders.
Product Quality
On the positive side, the quality of Arc-Rite's products, particularly their paint, has been praised by several reviewers. They note that the paint is of excellent quality and consistently good.
Negatives
While some reviewers have reported positive experiences, the majority of the reviews are overwhelmingly negative. Many customers have reported poor order fulfillment, lack of response to queries, and even being ignored by the company altogether.
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