Our Vision
Newbury Mobility Ltd exists to improve lives and empower individuals with mobility challenges to navigate their homes with greater independence and safety. We believe everyone deserves accessible and affordable solutions to maintain their quality of life.
Who We Are
Based in Newbury, Berkshire, we have been serving the local community for over 30 years. Our team of experienced and caring professionals are dedicated to providing outstanding customer service and swift, reliable solutions to mobility challenges.
Our Services
We offer a comprehensive range of services encompassing:
Stairlifts
- Installation, repair, and servicing of all types of stairlifts, both straight and curved.
- Emergency repair services available.
- Free site surveys and quotes.
Mobility Scooters
- Sales of new and used scooters, along with comprehensive repair and maintenance services.
- Free demonstrations and personalized recommendations.
Additional Services
- Battery maintenance and replacement.
- Powerchair and scooter repairs.
- Comprehensive consultations and safety checks.
Quality & Affordable Solutions
We prioritize affordability without compromising quality. We offer:
- Competitive pricing for both new and used equipment.
- A promise to beat the best written like-for-like quote by at least 5%.
- A wide range of options to suit individual needs and budgets.
Customer Focus
At Newbury Mobility Ltd, your satisfaction is our top priority. We are dedicated to:
- Providing personalized attention and honest advice.
- Treating every customer with respect and dignity.
- Offering a local, responsive service tailored to your needs.
Choose Newbury Mobility Ltd for
- Expertise and experience in mobility solutions.
- Responsive and reliable service.
- Transparent pricing and clear communication.
- A genuine commitment to customer satisfaction.
Overall Experience
The reviews of Newbury Mobility Ltd. are mixed, with some customers expressing high satisfaction with the company's service and products, while others have reported negative experiences.
Positive Aspects
Efficient and Professional Service
Several reviewers praised the company's technicians, such as Randy, David, and James, for their efficiency, professionalism, and pleasant demeanor. The installation process was often described as quick and smooth, with the team taking care to ensure that the stairlift was fitted correctly and to the customer's specifications.
Helpful and Knowledgeable Staff
The sales team, including Debbie, was commended for their helpfulness and knowledge of the products. They were able to guide customers through the process and provide demonstrations of the stairlifts.
Caring and Supportive
Some reviewers appreciated the company's willingness to go above and beyond to ensure that their clients' needs were met, even in emergency situations.
Negative Aspects
Poor Customer Service
Two reviewers reported poor customer service, citing unreturned phone calls, broken promises, and a lack of response to their concerns. One reviewer was left without a functioning stairlift for an extended period, despite repeated attempts to contact the company.
Issue with Refunds
Two reviewers experienced problems with refunds, with one being offered a reimbursement that was significantly less than the purchase price, and another being denied a refund despite being told they were entitled to one.
Installation Issues
One reviewer reported that the stairlift was installed incorrectly, which led to further problems and eventually, a complete loss of function.
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