Keeping the Lothians Warm" - "Get a quote, get advice, get quality
Gratebuild Ltd is a family-run business based in East Lothian, Scotland, with over 25 years of experience in the installation, servicing, and repair of fireplaces and stoves. Led by Kevin Johnston, a registered HETAS fitter and Master Craftsman, we take pride in delivering exceptional customer service and high-quality workmanship to every project.
Our Services
We offer a comprehensive range of services relating to fireplaces and stoves, including:
Installation
- Supply and installation of various types of fireplaces: slate, marble, stone, and wood.
- Installation of multi-fuel stoves, log burners, gas or electric fires.
- Installation of existing stoves or fireplaces you already own.
- Fitting of hearths, grates, chimney linings, and cowels.
Servicing & Repair
- Annual servicing and maintenance of stoves and fireplaces.
- Repair and maintenance of chimney systems.
- Repair of damaged hearths, grates, and surrounds.
Consultancy & Design
- Free site surveys and consultations to assess your needs.
- Expert advice on choosing the right fireplace or stove for your home.
- Assistance with designing and planning your fireplace installation.
Our Core Values
At Gratebuild Ltd, we believe in:
- Quality: We use only the highest quality materials and adhere to strict safety regulations.
- Customer Service: We prioritize excellent customer service and clear communication throughout the entire process.
- Expertise: Our experienced team is highly qualified and skilled in all aspects of fireplace and stove installations and repairs.
- Reliability: We are committed to delivering a reliable and efficient service.
Why Choose Gratebuild Ltd?
With decades of experience, a commitment to quality, and a focus on customer satisfaction, Gratebuild Ltd is your trusted partner for all your fireplace and stove needs. We welcome the opportunity to discuss your project and provide you with a personalized quote.
Installation Quality and Service
Overall, the quality of installation and service from Gratebuild Ltd varies greatly depending on the reviewer. Some reviewers have experienced poor service, while others have been extremely satisfied with the work they have received. The reviewers who have had a positive experience with Gratebuild Ltd praise the company's ability to do what they say they will, provide good communication, and deliver high-quality workmanship. However, one reviewer had a terrible experience, stating that they were "conned" out of money when no register plate was fitted.
Areas of Improvement
The reviewers who were unhappy with their experience highlighted the following areas for improvement:
- Poor communication: One reviewer had to wait months to rearrange a service appointment, which they found to be unacceptable.
- Inconsistency in quality: While some reviewers received excellent service, one reviewer had a disastrous experience with no register plate being fitted.
Recommendations
Despite some poor experiences, many reviewers highly recommend Gratebuild Ltd. They praise the companies ability to do what they say they will, provide good communication, and deliver high-quality workmanship.
Be the first to review Gratebuild.
Write a Review
