At fonaCAB, we're proud to be a family business that has been serving the people of Northern Ireland for over 50 years. Our journey began in 1962 when Sidney McCausland bought his first 15 black Fairway (FX4) taxis, and since then, we've grown to become one of the largest and most reputable taxi companies in the country. Today, we operate a fleet of over 1200 cars and employ hundreds of drivers who are dedicated to providing a safe, reliable, and professional service to our customers.
Our Vision and Purpose
Our vision is to be recognised as the largest reputable provider of taxi services in Northern Ireland, and our purpose is to provide a quality and professional service that is safe and available to all. We are committed to exceeding our customers' needs and expectations, and we strive to achieve this by living our core values of leadership, openness, encouraging, working together, development, and community.
Our Services
At fonaCAB, we offer a range of services designed to make your journey as convenient and hassle-free as possible. Our free app allows you to book a taxi quickly and easily, track your journey in real-time, and receive callbacks and SMS alerts with your car's details. We also offer a lost property inquiry service, so if you've left something in one of our cars, we'll do our best to help you recover it. Additionally, we provide a customer charter and complaints procedure to ensure that we're always meeting the high standards that our customers expect from us.
Our Commitment to Quality
We're committed to continuous improvement and innovation, and we invest heavily in the latest technology to ensure that our customers receive the best possible service. Our fleet of cars is regularly maintained and updated to ensure that they are safe, clean, and comfortable, and our drivers are trained to provide excellent customer service. We also work closely with our customers and the community to develop long-lasting relationships and to support local causes and charities.
Get in Touch
If you have any questions or concerns about our services, please don't hesitate to get in touch. You can contact us by phone, email, or through our website, and we'll do our best to respond promptly and helpfully.
Overview of Fonacab Taxi Service
Fonacab, a Belfast-based taxi company, has received a mixed bag of reviews from its customers. The reviews highlight both positive and negative experiences, with some customers praising the service, while others express disappointment and frustration.
Positive Experiences
Some customers have had excellent experiences with Fonacab, praising the promptness, professionalism, and friendliness of the drivers. Some customers have appreciated the ease of booking and the convenience of payment options, including card payment through the app. A few customers have also commended the company's customer service, citing helpful and polite staff.
Negative Experiences
However, many customers have expressed dissatisfaction with Fonacab's service, citing issues with no-shows, late arrivals, and unprofessional behavior from drivers. Some customers have reported being left stranded, with drivers failing to arrive or cancelling bookings at the last minute. Others have experienced rude or unhelpful customer service, with some cases involving lost or damaged property.
Specific Issues
Several customers have reported issues with the app, including difficulties booking and cancelled bookings. Some have experienced disappointment with the company's handling of lost property, with drivers or operators refusing to assist in retrieving lost items. Additionally, a few customers have complained about overcharging or incorrect fares.
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