Transforming Water, Enhancing Life
At East Midlands Water Company (EMWC), we take pride in being one of the UK's leading providers of water treatment solutions. With a comprehensive range of products and services, we cater to the diverse needs of households, businesses, and industries. Our mission is to provide clean, safe, and sustainable water solutions that enhance the quality of life for our customers.
Our Services
As a one-stop-shop for all your water treatment needs, we offer a wide range of services that include water softening, filtration, reverse osmosis, UV treatment, and whole house filtration. Our team of experts is dedicated to providing bespoke solutions that meet the unique requirements of each customer. Whether you're looking to improve the taste and quality of your drinking water or require a customized solution for your commercial or industrial application, we have got you covered.
Our product portfolio includes meter controlled softeners, timer controlled softeners, non-electric softeners, Harvey water softeners, water softener salt, hot water softeners, and commercial softeners. We also offer a wide range of water filters, including undersink filter systems, whole house water filters, and shower filters. Our reverse osmosis systems are designed for domestic, commercial, and industrial applications, and our UV treatment solutions cater to swimming pools, spas, and industrial applications.
Our Commitment
At EMWC, we are committed to delivering exceptional customer service, providing high-quality products, and ensuring timely delivery. We take pride in our rigorous quality control process, which ensures that every product meets the highest standards of performance, safety, and reliability. Our team of experts is always available to provide guidance, support, and maintenance services to ensure that our customers get the most out of their water treatment solutions.
Our Promise
At EMWC, we promise to provide our customers with clean, safe, and sustainable water solutions that enhance their quality of life. We are dedicated to delivering exceptional customer service, providing high-quality products, and ensuring timely delivery. We strive to build long-term relationships with our customers, and our team of experts is always available to provide guidance, support, and maintenance services.
Poor Communication and Customer Service
The reviews suggest that East Midlands Water Company (EMWC) has failed to provide satisfactory customer service and communication to its clients. Reviewers have reported difficulties in getting in touch with the company, especially with regards to returns and refunds.
Return and Refund Issues
Several reviewers have experienced issues with the returns process, including lengthy delays, lost or missing items, and difficulty in getting refunds. Reviewer Swati Gurpreet had to go through a frustrating process to return her water softener kit, only to be told that her refund had been placed on hold due to her mention of applying for a chargeback. Another reviewer, Sue Winstanley, experienced similar issues, taking over a month to receive her refund, and even then, it was short of the original payment amount.
Lack of Communication
Reviewers have consistently reported difficulties in getting responses from the company, with emails and phone calls often going unanswered. Reviewer Swati Gurpreet described the returns process as "like watching pigs fly" and stated that the company's sales team was "getting annoyed" with her phone calls. Reviewer Di Romeo reported a similar experience, claiming that she was met with silence and a nonchalant attitude from the company's returns department.
Be the first to review East Midlands Water.
Write a Review
