Business Details
47 Years
experience
Gillingham's Largest Shopping & Leisure Destination
Hempstead Valley has been a cornerstone of retail and community engagement in Kent since 1979. Our priority is ensuring a safe, inclusive environment with comprehensive facilities, including free parking for up to six hours, wheelchair-accessible infrastructure, and dedicated amenities for families and visitors with disabilities. We prioritise health and safety through enhanced cleaning protocols, 24/7 CCTV monitoring, and a trained security team while supporting local communities through partnerships, sponsorship of events, and dedicated spaces for social activities. With over 40 years of operation, we combine retail excellence with leisure amenities, housing major retailers, restaurants, and essential services across a 110,000 weekly footfall space. 
Services
Retail shopping
Dining options
Free parking
Accessible facilities
Community events
EV charging
Details
- Year established: 1979
Highlights and features
- Offer free parking for up to six hours with over 80 accessible spaces
- Maintain 24/7 CCTV monitoring and enhanced safety initiatives
- Provide inclusive facilities including wheelchairs and RADAR key toilets
- Host community events and partnerships for local development
- Feature 10 EV charging points for sustainable transport options
Services
Free parking
We provide 1,200 secure parking spaces with free six-hour access for shoppers. Our facilities include blue badge bays near all major entrances, parent-and-child spaces, and covered parking options. Lighting and regular patrols ensure customer safety during all operating hours.
Accessible facilities
Our centre features step-free access, lift-equipped multi-level access, and 24 RADAR key toilets across multiple locations. We offer wheelchair loans through our security team and have dedicated baby-changing facilities in central and department store locations.
EV charging
Ten ChargePoint EV charging stations operate seven days a week with 6-11pm weekday availability. Positioned outside Sainsbury's underground car park, these eco-friendly facilities support sustainable transport while customers shop at our 110,000 weekly footfall destination.
Community events
Our community hall hosts weekly baby sensory classes, Slimming World meetings, and short mat bowls club sessions. We support local groups through space sponsorship, fundraising initiatives, and awareness campaigns for various charitable organisations.
24/7 security
Our security team operates continuous CCTV monitoring alongside physical patrols. Enhanced security features include well-lit car parks, defibrillator access points, and trained staff with first aid capabilities to maintain our reputation as Medway's safest shopping environment.
Questions
What are the shopping centre's opening hours?
Monday-Friday 9am-10pm, Saturday 9am-8pm, Sunday 10am-4pm. Some stores like M&S have extended hours.
Does the centre provide free parking?
Yes, we offer six hours of free parking with over 1,200 spaces including accessible and parent-and-child bays.
Are there accessible facilities available?
We have 24 RADAR key toilets, wheelchair loans, lifts, and accessible baby-changing facilities across multiple locations.
How can I reach the centre by public transport?
The centre is served by bus routes 113, 116, and 132 with stops near the Red Car Park and Nando's. Gillingham and Rainham railway stations are 10-15 minutes away by taxi.
What dining options are available?
The Venue dining quarter includes Nando's, Frankie & Benny's, Bella Italia, Costa Coffee, and Subway restaurants.
Can I charge my electric vehicle here?
Ten EV charging points operate daily outside Sainsbury's underground car park with weekday 6am-11pm access.
