Drive Away with Confidence
At Research Garage Group, we pride ourselves on offering a first-class customer experience from our three showrooms in Nuneaton and Hinckley for the leading brands; Fiat, Alfa Romeo, Jeep, Abarth, Peugeot & Fiat Professional. Our contemporary showrooms are equipped with free Wi-Fi, customer seating areas with refreshments, and state-of-the-art automotive workshops offering servicing and MOT for all makes and models.
Our extensive range of quality new and used vehicles makes us the first choice for customers old and new every year. Our team of experienced and knowledgeable staff are dedicated to providing exceptional customer service, ensuring that you find the perfect vehicle to suit your needs and budget. Whether you're looking for a new car, used car, or a van, we have a vast range of options to choose from.
Our Services
At Research Garage Group, we offer a comprehensive range of services to cater to your every need. From new and used car sales to servicing and MOT, we've got you covered. Our services include:
- New and Used Car Sales: Browse our extensive range of new and used vehicles from leading brands such as Fiat, Alfa Romeo, Jeep, Abarth, Peugeot & Fiat Professional.
- Servicing and MOT: Our state-of-the-art workshops are equipped to service and MOT all makes and models.
- Part Exchange: Get a free valuation for your current vehicle and upgrade to a new or used car.
- Test Drives: Book a test drive to experience the car of your dreams.
- Finance and Insurance: We can help you find the best finance options and insurance policies to suit your needs and budget.
Our Heritage
Research Garage Group has a rich heritage, and we take great pride in our commitment to excellence in customer service. Our experienced team is dedicated to providing a memorable car-buying experience, ensuring that you leave our showroom feeling satisfied and valued.
Our Mission
At Research Garage Group, our mission is to provide exceptional customer service, offering a wide range of new and used vehicles, servicing, and MOT facilities. We strive to build long-term relationships with our customers, providing them with the best possible car-buying experience.
Negative Reviews
Poor Customer Service and Unhelpful Staff
Several reviewers expressed dissatisfaction with the poor customer service they received from Research Garage. Qasim Sheraz had a car with ongoing problems and felt that the staff were unhelpful and didn't take into consideration the inconvenience caused. Jon Ellis and Bianca Ivins had similar experiences, with staff being dismissive and uncompassionate.
Breakdowns and Poor Attitudes
Jon Ellis and Bianca Ivins also mentioned that the staff were unhelpful when they broke down and needed assistance. Ian, a supposed manager, was particularly dismissive and unhelpful.
Excellent Customer Service and Helpful Staff
The majority of reviewers had an excellent experience with Research Garage, praising the staff for their helpfulness and professionalism. Olivia, Craig, Ashley, and Blake were all mentioned specifically for their exceptional service and going the extra mile to ensure customer satisfaction.
Smooth Buying Experience
Many reviewers praised the smooth buying experience, with staff providing all necessary information and being transparent about the process. The sales staff were not pushy and allowed customers to make their own decisions.
Additional Touches and Follow-Up
Some reviewers appreciated the additional touches, such as Craig arranging car mats, and Blake and Ian following up with customers to ensure they were satisfied with their purchase.
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