Business Details
26 Years
experience
Emergency
services
Trusted Security Systems Solutions in Lancing, West Sussex
Established in 2000, Telecom Services & Maintenance is a family-run business with over two decades of expertise in designing, installing, and maintaining advanced security and communication systems. Our team of fully trained engineers delivers bespoke solutions for domestic and commercial clients across Sussex and Surrey, specialising in CCTV, access control, intruder alarms, and hosted telephony. With HIKvision Silver VASP accreditation and Paxton Gold Installer status, we combine cutting-edge technology with a commitment to exceptional customer service.Our engineers undergo enhanced DBS checks, asbestos awareness training, and hold 10,000,000 public liability coverage, ensuring both technical excellence and client safety. As a business founded on direct engineer-client collaboration, we eliminate sales intermediaries to provide cost-effective, tailored solutions while maintaining hands-on leadership from our founders.
Services
CCTV
Intruder Alarms
Access Control
Hosted Telephony
Structured Cabling
Smart Home
Door Entry
Broadband Installation
Gate Automation
Wi-Fi Networks
Details
- Year established: 2000
Highlights and features
- Family-run business with 20+ years' specialist security experience
- Engineers hold enhanced DBS checks and 10m public liability coverage
- Direct engineer-client collaboration eliminates sales commission costs
- HIKvision Silver VASP and Paxton Gold Installer accreditations
- Bespoke installations for domestic and commercial properties across Sussex
Associations and certifications
- HIKvision Silver Value Added Solution Partner (VASP)
- Paxton Gold Installer
What people say
Outstanding installation
Second to none service
Highly recommend
Extremely professional
Brilliant customer service
Services
CCTV Systems
We design and install advanced CCTV systems using HIKvision technology for residential and commercial properties. Our solutions include remote monitoring, motion detection, and integration with smart devices. With 20+ years' experience, we provide tailored installations from single cameras to complex multi-site systems, ensuring optimal security coverage and evidence capture.
Access Control
Our access control solutions secure commercial premises using keycard and biometric systems. As Paxton Gold Installers, we implement scalable systems that manage entry permissions while eliminating traditional lock replacement needs. Systems integrate with door entry and CCTV for comprehensive site security across Sussex and Surrey businesses.
Intruder Alarms
We supply and install monitored intruder alarm systems with 24/7 coverage. Our tailored solutions include maintenance packages to ensure system reliability. Using latest detection technology, we create custom security layers for domestic and commercial properties, backed by engineer expertise and 10m liability coverage.
Hosted Telephony
Our hosted telephony solutions provide businesses with scalable VoIP systems featuring remote working capabilities. The CallSwitch platform offers unlimited UK calls, mobile integration, and CRM connectivity. We handle installation, maintenance, and number porting with no upfront costs or specialist training required.
Structured Cabling
We install Cat5 to Cat7a structured cabling for commercial and residential properties. Our certified engineers ensure reliable connectivity for CCTV, data networks, and smart home systems. Solutions support modern technology demands including high-speed internet, security systems, and AV installations across Sussex and Surrey.
People
Terry Collins
Founder
Terry established Telecom Services & Maintenance in 2000 specialising in telecom installations. With hands-on experience, he pioneered direct engineer-client collaboration to eliminate sales intermediaries. Still actively involved, he manages operations while maintaining technical expertise.
Sam Collins
CCTV Specialist
Sam joined Telecom Services & Maintenance at 17 and developed the CCTV division. He specialises in HIKvision systems, managing installations from initial consultation to completion. His technical expertise ensures clients receive optimal security solutions tailored to their specific requirements.
Tracy Collins
Administrator
Tracy oversees Telecom Services & Maintenance's administrative operations, managing accounts and client communications. With organisational expertise, she ensures smooth day-to-day business functions while maintaining the company's financial and operational integrity.
Questions
What security services do you offer?
We provide CCTV systems, access control, intruder alarms, door entry systems, and hosted telephony solutions for residential and commercial clients across Sussex and Surrey.
Are your engineers qualified?
All engineers hold enhanced DBS checks, asbestos awareness certification, and manufacturer-specific accreditations including HIKvision Silver VASP and Paxton Gold Installer status.
Do you offer maintenance packages?
Yes, we provide proactive maintenance for CCTV and security systems, including call-out services and scheduled preventative maintenance to ensure system reliability and longevity.
Can systems be monitored remotely?
Our CCTV and intruder alarm systems support 24/7 remote monitoring via smartphones, tablets, or computers, with features like motion detection and instant alerts.
What areas do you cover?
We operate across Sussex and Surrey, serving both domestic and commercial clients with security system installations and maintenance services.
How do you handle emergency call-outs?
We provide 24/7 emergency response for security system faults or failures, with engineers available to diagnose and resolve issues promptly to maintain client safety.
