Business Details
24 Years
experience
Your Trusted Global Fulfilment Partner for E-commerce Brands
Established in 2002, I-koncepts has evolved from a founder-led fulfillment solution into a global logistics ecosystem serving high-growth e-commerce brands. Our proprietary software BladePRO, combined with strategically located fulfillment centres across the UK, EU, and US, enables brands to scale operations while maintaining precise control over inventory and order management. With over two decades of experience, we specialise in adaptive fulfillment models that accommodate both in-house operations and outsourced logistics, supporting brands through every growth phase.Our team of industry experts delivers value-added services including bespoke packaging, kitting, returns management, and Amazon growth strategies through our in-house agency Amplifi. Backed by 99.9% on-time dispatch and 99.98% order accuracy metrics, we combine technological innovation with operational excellence to transform fulfillment from a logistical challenge into a competitive advantage. Our commitment to continuous improvement drives investments in automation, data analytics, and sustainable practices that position clients for long-term success in dynamic markets.
Services
Global Fulfilment
Multi-channel Fulfilment
Order Fulfilment
Bespoke Packaging
Subscription Box Fulfilment
Returns Management
Kitting Services
Amazon Growth Agency
Inventory Management
International Shipping
Details
- Year established: 2002
Highlights and features
- We have 20+ years of experience in global e-commerce fulfillment
- Our proprietary BladePRO software provides real-time inventory visibility
- We guarantee 99.9% on-time dispatch performance
- Our team handles 1bn+ products shipped since 2002
- We operate 100+ global fulfillment destinations
Associations and certifications
- Soil Association
What people say
Exceptional support
Smooth operations
Problem-solving capability
Timely delivery
Scalable solutions
Services
Global Fulfilment
Our global fulfillment network spans the UK, US, and EU with strategically located warehouses. Brands benefit from reduced shipping times, localised delivery options, and customs compliance expertise. The service includes duty management guidance and multi-currency support while maintaining centralised inventory control through BladePRO software. This solution particularly benefits brands expanding into new markets or managing complex cross-border operations.
Multi-channel Fulfilment
Unified order management across DTC, Amazon, wholesale, and retail channels. BladePRO software synchronises inventory in real-time while automating order routing based on channel requirements. The service handles varying packaging specifications, delivery windows, and returns processes across platforms while maintaining 99.98% order accuracy through automated verification systems.
Bespoke Packaging
Tailored packaging solutions that reinforce brand identity through custom materials, inserts, and personalisation options. Services include engraved packaging, handwritten-style notes, and campaign-specific designs with proven ROI of 4x higher conversion rates compared to email marketing. The service integrates with order data to enable behaviour-triggered packaging customisation.
Subscription Box Fulfilment
Specialist subscription fulfillment with cycle-based workflows and inventory forecasting. Features include automated scheduling, seasonal content changes, and global delivery capabilities with DDP options. The service maintains 99.9% dispatch accuracy through automated quality checks and provides real-time tracking for subscription cycles through the BladePRO dashboard.
Returns Management
Comprehensive returns solution handling DTC, retail, and marketplace returns through a unified portal. Services include product inspection, restocking, reconditioning, and data analysis to identify return patterns. The system provides detailed reporting on return reasons and facilitates automated restocking decisions while maintaining compliance with channel-specific return policies.
People
James Bartlett
Chief Executive Officer
Founded I-koncepts in 2002 after identifying fulfillment challenges in his own e-commerce ventures. Transformed the business from a niche solution into a global logistics ecosystem with proprietary technology and international operations.
Carlos Pestana
Chief Operating Officer
Oversees operational strategy and technology development, including the evolution of BladePRO software. Brings extensive logistics technology experience to drive continuous improvement in fulfillment automation and data analytics.
Ryan Grimshaw
Head of Marketing and Communications
Leads brand development and market strategy with 15+ years in e-commerce logistics marketing. Focuses on creating educational content and industry thought leadership to support client growth.
Clare Butler
General Manager
Manages client operations with 8+ years of experience in logistics solutions. Recognised for exceptional support in meeting strict delivery requirements and implementing process improvements that enhance service reliability.
Julian Lomax
Head of Supply UK & EMEA
Brings extensive supply chain expertise to client operations, praised for maintaining service continuity during challenging periods. Focuses on process optimisation and implementing scalable logistics solutions for growing brands.
Questions
Can you handle fulfillment across multiple sales channels?
Yes, our system manages DTC, B2B, Amazon, and retail channels simultaneously with centralised inventory control.
How do you maintain inventory accuracy across channels?
Our BladePRO software syncs stock levels in real-time across all sales platforms to prevent overselling.
Do you offer returns management services?
Yes, we handle multi-channel returns with restocking, reconditioning, and reporting through our dedicated portal.
Can you support international shipping requirements?
We provide worldwide shipping with customs compliance support and localised delivery solutions.
Do you offer kitting and bundling services?
Yes, we handle custom kitting, gift sets, and promotional bundles with precise assembly and packaging.
