Empowering eCommerce businesses to succeed
At I-Fulfillment, we are a team of experts dedicated to providing top-notch logistics and fulfilment services to businesses of all sizes. Our mission is to help you succeed by providing a scalable and efficient solution for your eCommerce needs. With our state-of-the-art facilities and cutting-edge technology, we take care of everything from storage and packaging to shipping and customer service, leaving you free to focus on what matters most - growing your business.
Our Services
We understand that every business is unique, which is why we offer a range of services tailored to meet your specific needs. Our B2C eCommerce Fulfilment service ensures that your online orders are processed and shipped quickly and efficiently, while our B2B Fulfillment service provides a seamless solution for your business-to-business needs. Our Marketplace Management service integrates with popular platforms like Amazon, eBay, and Wayfair, making it easy to manage your online sales across multiple channels.
In addition to our core fulfilment services, we also offer a range of value-added services designed to enhance your customer experience. Our Kitting Services provide streamlined product assembly, bundling, and subscription management, while our Customisation Suite allows you to stay in control of your brand and product offerings. Our Returns Management process ensures that returns are handled efficiently and effectively, maximising customer satisfaction and reducing costs.
Our Technology
Our proprietary Fulfilment Software is designed to provide a seamless and efficient solution for your eCommerce needs. With real-time tracking and monitoring, inventory management, and automated reporting, our software gives you complete visibility and control over your supply chain. Our integrations with popular eCommerce platforms like Shopify, Magento, and WooCommerce make it easy to get started, and our API integration allows for easy customisation and development.
Our Team
Our leadership team is comprised of experienced professionals with a deep understanding of the logistics and fulfilment industry. With a passion for innovation and customer service, our team is dedicated to providing exceptional support and guidance every step of the way.
Our Locations
With facilities in the UK, USA, and EU, we are well-positioned to serve businesses of all sizes and locations. Our UK HQ and SmartBase facilities provide a state-of-the-art solution for UK-based businesses, while our USA and EU facilities offer a comprehensive solution for businesses operating in these regions.
General Overview
The company i-Fulfilment has received a mix of reviews from its customers. The ratings range from 2 to 5 stars, reflecting varying levels of satisfaction with the services provided.
Staff and Customer Service
A common theme in the positive reviews is the friendly and efficient staff. Several customers have praised the staff for their helpfulness and professionalism. For example, Mark Coe rated the service 5 stars, mentioning the "nice friendly staff" and the ease of reversing onto the bays. Similarly, Terry Rice also gave a 5-star rating, thanking the staff for their quick service. David Aparicio, who has a business partnership with i-Fulfilment, described them as the "best fulfilment partner and managed services company in the UK, " highlighting their significant contribution to his business growth.
Delivery and Logistics
The company's logistics services were generally well-received. However, there were a couple of issues with DPD deliveries, as mentioned by Pip Emery, who experienced poor service and a lack of communication. This was an exception, as most customers were happy with the delivery times and efficiency. Josh Vaggs, for instance, rated the service 4 stars, appreciating the "nice big yard to deliver to" and the helpful forklift driver.
Work Environment
Queentin E., who works at i-Fulfilment, gave a positive review of the work environment, describing it as "easy, " with "nice people" and a "good environment."
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