Building relationships, one piece of timber at a time.
As a leading independent timber merchant, Pennyhill Timber has been servicing Surrey, Berkshire, and Hampshire from our two-acre site in Woking since 2010. We take immense pride in our commitment to quality, service, and value, providing top-notch timber products, landscaping materials, and sheet materials to local tradesmen and the DIY sector.
Our Services
At Pennyhill Timber, we understand the importance of timely and reliable material sourcing. That's why we've made it our mission to make stressful material sourcing a thing of the past. Our team of experts is dedicated to providing exceptional customer service, ensuring that our clients receive the best possible products and support. We offer a wide range of timber products, including landscape sleepers, decking, fencing, and structural timber, as well as sheet materials like plywood, MDF, and chipboard. Our landscaping materials and aggregates, including decorative aggregates and post mix, are perfect for outdoor projects. Furthermore, we supply a variety of screws, fixings, and adhesives to complement our products.
Our Commitment
We're deeply committed to employee and customer safety, ensuring that our operations are carried out in a safe and Covid-19 conscious manner. During these challenging times, we've worked tirelessly to maintain our high standards of service, and we're proud to have come through the pandemic relatively unscathed. As a token of our appreciation, we'd like to express our heartfelt gratitude to our valued customers and friends for their loyalty and support throughout the past year.
Our Values
At Pennyhill Timber, we believe in building strong relationships with our customers, suppliers, and employees. We strive to provide a personal service, combining traditional values with modern practices to ensure that our clients receive the highest quality products and service. Our team is dedicated to understanding the unique needs of each customer, providing tailored solutions to meet their specific requirements. We're proud to be an awarded supplier of the year, a testament to our unwavering commitment to excellence.
Summary of Customer Reviews for Pennyhill Timber Ltd.
Overall Experience
Customers have reported a generally positive experience with Pennyhill Timber Ltd., praising the company's excellent service, high-quality products, and competitive pricing. Many customers appreciated the helpfulness of the staff, the reliability of delivery, and the overall professionalism of the company.
Delivery and Communication
Delivery was often highlighted as a strong point, with customers praising the punctuality and reliability of the service. Drivers were described as friendly, helpful, and professional, and the communication regarding delivery times and details was considered excellent.
Product Quality and Pricing
The quality of the products, including reclaimed railway sleepers, fence panels, and other timber items, was consistently praised by customers. The prices were also considered competitive, with some customers noting that they were significantly cheaper than those offered by other suppliers.
Customer Service and Support
Customer service was frequently cited as one of the company's strengths, with staff members being described as helpful, friendly, and professional. The company's response to issues and queries was also praised, with some customers noting that problems were resolved promptly and efficiently.
Minor Issues and Areas for Improvement
A few customers reported minor issues, such as difficulties with payment processing and some inconsistencies in communication. However, these issues were largely resolved promptly, and customers appreciated the company's efforts to address these problems.
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