Making your property dreams a reality, one client at a time.
Our Story
At Canterbury Taxis, we pride ourselves on the level of service we offer to our customers. Established as a dedicated Airport and Local taxi company, we have a committed long-term team of drivers who are people in the local community with companies both locally and internationally, relying on our taxis on a regular basis. Our aim is to maintain an already great established service that our staff and clients can be proud of using, getting you there in a secure and safe manner at all times.
Our Services
We offer a wide range of services to cater to your transportation needs. Whether you need a ride to the airport, a local pickup, or a special event, we've got you covered. Our fleet of vehicles is always clean, fully serviced, and insured, ensuring your safety and comfort during your journey. Our drivers are always smartly dressed, qualified to NVQ standards, and have undergone safeguarding training with a recognized local authority course. They are committed to providing you with a stress-free and relaxing experience.
Our Standards
We have a code of conduct aimed at providing the highest standards of service. Our drivers are trained to ensure that you feel at ease and relaxed during your journey. We take pride in our work and strive to maintain an excellent reputation, which is reflected in our recent nomination and win of the 2019 Transport awards for "Transport Customer Services Excellence Award for Taxis Services".
Our Booking Process
Our online booking system is quick and easy to use. Simply enter your pickup and drop-off locations, select your desired time and date, and get a quote. Then, book and pay online using your debit or credit card, bank app, or PayPal. You can also register an account to view all your bookings in the "my bookings" page. We prioritize our account holders and paid online bookings as VIP clients.
Security and Data Protection
We take the security and protection of your data very seriously. All our calls are encrypted end-to-end via our firewall on our PBX telephone system. We do screen and log calls for 36 hours and then delete them. Our calls are recorded for internal monitoring and compliance with our in-house standards of service. We do not share any calls, and the storage is on the telephone company's secure server, not our server.
Cancellations
We understand that sometimes plans change, and cancellations may be necessary. We have a clear cancellation policy in place, which varies depending on the location and notice period. Please refer to our website for more information on our cancellation policy.
Customer Reviews of Canterbury Taxis
Reliable and Friendly Drivers
The majority of reviewers praised the friendly and reliable drivers, with many mentioning their pleasant experiences. Drivers were described as "friendly", "polite", "helpful", and "professional". Several reviewers appreciated the drivers' accommodating nature, especially towards passengers with special needs.
Efficient Booking and Customer Service
Many reviewers commended the efficient booking process and customer service. The staff were described as "helpful", "friendly", and "welcoming". Some reviewers appreciated the prompt responses to their queries and the ease of booking.
Punctuality and Comfort
Several reviewers praised the punctuality of the drivers, with many mentioning that they arrived on time or even early. The rides were described as "comfortable", and some reviewers appreciated the drivers' efforts to make the journey stress-free.
Negative Experiences
However, a few reviewers had negative experiences. Some criticized the call centre, citing rude staff and unprofessional behaviour. A few reviewers were dissatisfied with the pricing, feeling overcharged for their journeys.
Praises
- Friendly and reliable drivers
- Efficient booking and customer service
- Punctual and comfortable rides
Criticisms
- Rude and unprofessional call centre staff
- Overcharging for journeys
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