Your appliance repair solution, delivered with care and precision
About Us
GT Harris has been a trusted name in appliance repairs throughout the Kingston, Richmond, Twickenham, and surrounding areas for over 40 years. Founded by Gordon Harris in 1980, the business is now managed by his son, Greg Harris, who carries on the family tradition of providing exceptional customer service and reliable repairs.
Our Services
We provide a comprehensive range of services for all your domestic appliances, including:
- Washing machine repairs: From faulty controls to leaking hoses, we can fix all common washing machine problems.
- Dishwasher repairs: Let us resolve issues with leaky faucets, malfunctioning cycles, or faulty heating elements.
- Tumble dryer repairs: We'll diagnose and fix problems related to blocked vents, uneven drying, or faulty timers.
- Additional services: We also offer repairs for other household appliances such as refrigerators, ovens, and cookers.
Fast & Reliable Service
At GT Harris, we pride ourselves on our:
- Same-day repairs: Most repairs are completed on the same day, ensuring you're not without essential appliances for long.
- Competitive pricing: We offer fair and transparent pricing, with a one-year guarantee on all parts fitted.
- Reliable technicians: Our team of experienced technicians are highly skilled and knowledgeable in all major appliance brands.
Quality & Transparency
We are committed to providing:
- Quality repairs, using only genuine parts.
- Clear and comprehensive communication throughout the repair process.
- Honest and upfront pricing, with no hidden fees or charges.
Customer Commitment
Customer satisfaction is our top priority. We:
- Offer a responsive and personalised service.
- Treat our customers with respect and courtesy.
- Go the extra mile to ensure you're completely satisfied with the results.
Get in touch today to experience the exceptional service that has made GT Harris the trusted appliance repair experts in the Kingston area.
Quality of Service
Several reviewers expressed disappointment with the quality of service received from GT Harris. Many descriptions of the service as "rude, " "arrogant, " and "unprofessional." Some customers felt that the engineer was dismissive and uninterested in fixing the issue, instead charging for a visit without much effort.
Communication
Poor communication was a common theme among the negative reviews. Some customers felt belittled and talked down to during phone calls, while others were left waiting for hours or even days for a call back. The inability to provide clear information about call-out charges and the process was also a source of frustration.
Value for Money
Several reviewers felt that the service did not provide good value for money. High call-out charges and additional costs for services not rendered were common complaints.
Positive Experiences
On the other hand, a few reviewers had positive experiences with GT Harris. One reviewer praised the engineer's prompt arrival, friendly demeanor, and fair charges. Another reviewer appreciated the engineer's thorough evaluation of the problem and efficient repair.
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