Get back on the road with confidence, with West Wales Motorcycles
About Our Business
Nestled in the heart of Pembrokeshire, West Wales Motorcycles stands as a trusted name in motorcycle care and expertise. Founded by passionate riders, our team offers reliable repairs, meticulous servicing, and comprehensive testing to keep your beloved motorbike in pristine condition. We take pride in providing a personalised and friendly service, ensuring your experience is as pleasant as possible.
Our Expertise
At West Wales Motorcycles, we have a team of highly skilled mechanics with extensive experience in all aspects of motorbike maintenance and repair. Our services include:
**Motorcycle MOTs
- Ensure your motorbike meets all necessary safety and emissions standards.
- Comprehensive checks conducted by experienced technicians.
- Fast and efficient service to minimise inconvenience.
**Motorcycle Servicing
- Regular servicing tailored to your bike's make and model.
- Engine tune-ups, oil changes, and filter replacements.
- Inspection and lubrication of all moving parts.
**Motorcycle Repairs
- Expert repairs for all mechanical and electrical issues.
- Access to genuine parts and accessories.
- Tailored solutions to get you back on the road quickly.
**Motorcycle Parts and Accessories
- Wide selection of high-quality parts and accessories for all types of motorbikes.
- Competitive prices and expert advice to find the best products for your needs.
**Tuning and Dyno Services
- Professional dyno testing and mapping for optimal performance.
- Custom-tuned to enhance your motorbike's power, torque, and fuel efficiency.
**Used Motorcycle Sales
- Carefully curated selection of high-quality, pre-owned motorcycles.
- Thoroughly inspected and prepared for sale.
- Competitive prices and financing options available.
Nationwide Recovery & Delivery Service
- Secure transportation and collection of your motorbike across the UK.
- Secure storage solutions available.
Come Visit Us Today!
Whether you need a routine service or a complex repair, West Wales Motorcycles is the premier destination for motorbike care in Pembrokeshire. Visit our premises in Cresselly and browse our selection of new and used bikes, clothing, and accessories. Our friendly and knowledgeable staff will be happy to assist you with your every need.
Customer Feedback for West Wales Motorcycles
Investigation of Customer Reviews and Ratings
Customer reviews and ratings are essential for businesses to understand the quality of their service and to make necessary improvements. This report will summarize the feedback received from customers for West Wales Motorcycles, analyzing the positive and negative aspects mentioned in the reviews.
Summary of Positive Feedback
A significant number of customers have expressed satisfaction with the services provided by West Wales Motorcycles. The instructors, particularly Morgan, have been praised for their patience, kindness, and thorough explanations during the CBT sessions. The structured training program and the friendly atmosphere have contributed to the positive feedback from customers. Furthermore, the staff's willingness to help and the overall experience have been highlighted as strengths of the business.
Summary of Negative Feedback
However, there have been a few instances of negative feedback. A customer reported a bad experience with the business, stating that they were charged for services that were not provided. The customer claimed that the business was dishonest and that they had to replace parts on their own after the service. This negative feedback highlights the need for West Wales Motorcycles to address customer complaints promptly and ensure that all services are delivered as promised.
Improvement Areas
Based on the feedback received, there are a few areas where West Wales Motorcycles can improve their services. Firstly, the business should focus on ensuring that all customers receive the services they are charged for. Secondly, the staff should be trained to handle customer complaints more effectively and address any issues promptly. Lastly, the business should consider implementing a more comprehensive quality control process to prevent such incidents from occurring in the future.
Recommendations
In conclusion, West Wales Motorcycles should continue to focus on providing high-quality training sessions and maintaining a friendly atmosphere for their customers. The business should also address the negative feedback received and implement measures to prevent similar incidents from happening in the future. By doing so, West Wales Motorcycles can continue to build a positive reputation and attract more customers.
Be the first to review West Wales Motorcycles.
Write a Review