Transforming spaces, enhancing lives
At Hagley Stoves & Fireplaces, we are dedicated to providing our customers with the finest range of traditional and contemporary stoves, fireplaces, and accessories. With over 25 years of experience in the industry, our founder Sean Wilson has built a reputation for excellence in customer service and expert advice. Our showroom, located in Romsley Country Store, St Kenelms Rd, Romsley, Halesowen, B62 0PG, showcases over 40 wood burning, multi fuel, gas and electric stoves from leading manufacturers such as Contura, Charnwood, Jotul, Stovax, Town & Country and many more.
Our Services
As a HETAS approved company, we offer a comprehensive range of services to ensure that our customers find the perfect stove or fireplace for their needs. Our experienced team can advise on the best stove for your home, provide technical advice, and work with local HETAS approved fitters to complete your installation. We also cater to developers and architects, working closely with them from the early stages of renovations and new build projects to ensure that all necessary compliances are met.
Our Expertise
With a passion for providing exceptional customer service, we take pride in our expertise in the stove and fireplace industry. We have built long-lasting relationships with our customers, many of whom have recommended us to friends and family. Our expertise has also led to us being featured on the Channel 4 'Grand Designs' TV programme, where we installed a Contura 800 series stove in an eco home in Hertfordshire.
Our Showroom
Our showroom is open Tuesday to Friday from 9am to 4pm and Saturday from 10am to 4pm. We invite you to visit us and explore our extensive range of stoves and fireplaces. Please note that we have moved to our new location at Romsley Country Store, St Kenelms Rd, Romsley, Halesowen, B62 0PG. We look forward to welcoming you to our showroom and helping you find the perfect stove or fireplace for your home.
Hagley Stoves Review Summary
- Customer Service
- Most customers have expressed satisfaction with the customer service provided by Hagley Stoves. Sean, in particular, has been praised for his helpfulness, knowledge, and commitment to ensuring customer satisfaction.
- Some customers have noted the staff's ability to spend time with them, discussing their needs and providing advice, even when no sale was imminent.
- Product Quality
- Several customers have praised the quality of the wood burning stoves provided by Hagley Stoves, stating that they are great value for money and have been a worthwhile investment.
- There have been no significant complaints about the quality of the products, suggesting that Hagley Stoves offers reliable and efficient stoves.
- Installation and Aftercare
- Customers have expressed satisfaction with the installation process, which has been described as clean, tidy, and professional.
- The aftercare service provided by Hagley Stoves has been praised for its excellence, with staff members such as Sean being available to address any issues or concerns customers may have.
- Communication
- While most customers have had positive experiences with communication, there has been one instance where a customer felt they were discriminated against due to their location. This has led to feelings of frustration and disappointment.
- Challenges
- One customer experienced issues with their stove installation due to the failure to secure the chimney cap, which resulted in damage from squirrels and birds. The company's response to this issue was deemed unsatisfactory.
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