Find the Perfect Fireplace to Warm Your Heart and Home
A Legacy of Fire and Design
Artisan Fireplace Design has graced homes in the West Yorkshire area with the warmth of fire for over 35 years. Founded in 1986, we have established ourselves as leading suppliers of fireplaces, stoves, and related accessories. Our passion for flames and design has guided us to offer a diverse range of products and unparalleled expertise.
Inspiring Fire Solutions
Our knowledgeable and dedicated team can guide you through our extensive collection of gas fires, electric fires, wood-burning stoves, and multi-fuel options. We also provide stunning stone and marble fireplaces, media walls, and various cast iron features to enhance the aesthetic of any room.
Tailored Consultations & Bespoke Options
Experiencing the magic of fire is a personal journey. We take the time to understand your vision and offer tailored consultations to find the perfect fire solution for your needs. Our skilled craftsmen can even create bespoke fireplaces and stoves, meticulously crafted to your specifications.
Quality & Innovation
At Artisan, we prioritize quality and craftsmanship. We partner with leading manufacturers to bring you the latest technological advancements and innovative fire designs. Our commitment to excellence is reflected in our meticulous installation and aftercare services.
Unparalleled Customer Service
From choosing the right fire to installation and beyond, we prioritize your needs. Our responsive customer service team is always ready to answer your questions and address any concerns you may have. We take pride in building lasting relationships with our clients and ensuring their complete satisfaction.
Discover the Warmth of Tradition & Innovation
Visit our Brighouse showroom and immerse yourself in the captivating world of fire. Our knowledgeable staff will guide you through our diverse selection, helping you find the perfect way to add warmth, ambiance, and style to your home.
Artisan Fireplace Customer Reviews
The comments provided highlight a mixed experience for customers who have dealt with Artisan Fireplace. Some reviewers have expressed satisfaction with the service they received, while others have been left disappointed.
Problems with After-Sales Service
Several reviewers have reported difficulty in getting Artisan Fireplace to respond to issues with their products after the initial sale. This has included delays in resolving problems, lack of communication, and poor customer service.
Poor Installation and Quality of Work
Some customers have reported issues with the quality of the work carried out by Artisan Fireplace's installers, including poor workmanship, damage to property, and failure to complete jobs correctly.
Disappointing Experience
Reviewers have also expressed frustration with the company's handling of issues, including being fobbed off, ignored, or told to "just go away." This has left a negative impression and has led some customers to warn others against using the company.
Positive Reviews
However, not all experiences with Artisan Fireplace have been negative. Some reviewers have praised the company's service, citing punctual and courteous staff, high-quality products, and good value for money.
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