Business Details
14 Years
experience
Emergency
services
Award-Winning IT Support in West Yorkshire
Urban IT Support is an award-winning IT services provider serving businesses and charities across West Yorkshire. Established as a Microsoft Partner, we deliver fast and secure IT solutions including cloud services, cybersecurity, and web design. Our Halifax-based team offers 24/7 support with an average 16-minute fix time, backed by industry-leading SLAs. We specialise in fixed-price and pay-as-you-go IT support, hardware supply, and strategic IT consultancy. With over 100 clients, including businesses in healthcare, legal, and manufacturing sectors, we combine technical expertise with proactive monitoring to ensure system reliability.Our services include Office 365 implementation, Sophos security solutions, and tailored IT training programs. We maintain financial SLAs and hold certifications that demonstrate our commitment to quality standards. The company has been operating since 2012, serving clients in Halifax, Huddersfield, Bradford, and Leeds.
Services
IT Support
Web Design
Cloud Solutions
Cybersecurity
Hardware Supply
Network Management
Office 365 Migration
Virtual IT Manager
eCommerce Websites
Data Backup
Details
- Year established: 2012
Highlights and features
- 100+ businesses and charities served across West Yorkshire
- 16-minute average fix time with 24/7 support availability
- Microsoft-certified experts with DBS-checked team members
- Financially backed service level agreements for guaranteed performance
- Access to latest technology including Microsoft CoPilot and Sophos InterceptX
Associations and certifications
- Microsoft Partner
- Sophos Security Partner
What people say
Fast response times
Technical expertise
Reliable support
Proactive monitoring
Secure solutions
Services
24/7 IT Support
Round-the-clock IT support with average 16-minute response times. Our Halifax-based team handles hardware, software, and network issues for businesses of all sizes. Services include remote diagnostics, on-site visits, and proactive system monitoring. Clients benefit from fixed-price plans or pay-as-you-go options with no call-out limits.
Cloud Solutions
Microsoft 365 implementation and cloud migration services. Enable remote working with secure email systems, file sharing, and virtual desktop access. We provide seamless transitions from on-premise servers to cloud infrastructure with minimal business disruption and ongoing support.
Cybersecurity
Sophos-certified security solutions including InterceptX anti-ransomware, endpoint protection, and firewall management. Services cover threat detection, data encryption, and compliance with GDPR standards. We offer comprehensive security audits and staff training programs to protect against cyber threats.
Web Design
Award-winning website design services with SEO optimisation. Create professional online presences featuring responsive designs, eCommerce functionality, and integrated business tools. Packages include domain registration, hosting, and ongoing maintenance with mobile-friendly designs as standard.
Data Backup
Secure offsite backup solutions for business continuity. Protect critical data with automated daily backups across multiple platforms including email systems, cloud storage, and network servers. We implement recovery plans to safeguard against data loss from cyberattacks or technical failures.
Questions
What IT services do you offer for small businesses?
We provide comprehensive IT support including 24/7 technical assistance, cloud solutions, cybersecurity, data backup, hardware supply, and Office 365 implementation tailored to small business needs.
Do you provide emergency IT support?
Yes, we offer 24/7 emergency IT support with an average 16-minute response time for urgent technical issues and system failures.
Can you help with website design and development?
Yes, we offer award-winning website design services with responsive layouts, SEO optimisation, and integrated business tools including eCommerce functionality.
What cybersecurity solutions do you provide?
We offer Sophos-certified security solutions including InterceptX anti-ransomware, endpoint protection, firewall management, and staff training programs to protect against cyber threats.
Do you support remote working solutions?
Yes, we specialise in cloud solutions enabling remote access to business systems, including virtual desktops, Microsoft Teams implementation, and secure file sharing platforms.
What areas do you serve?
We primarily serve businesses in Halifax, Huddersfield, Bradford, and Leeds across West Yorkshire.
