About Us
Stellar Plumbing, Heating & Bathrooms is a well-established company with an excellent reputation that has been serving Glasgow and Central Scotland since 1984. We're a team of experienced and qualified professionals dedicated to providing high-quality services and exceptional customer care.
Our Expertise
We offer a comprehensive range of services across both domestic and commercial sectors, covering:
Domestic Services
- Plumbing repairs and installations
- Heating system installations, repairs, and maintenance
- Bathroom design, installation, and renovation
- Drainage unblocking and repair
- Electrical services including inspection, installation, and repair
Commercial Services
- Comprehensive building services for offices, retail outlets, and industrial properties
- Project management and design services
- Maintenance and repair of all types of heating and ventilation systems
- Emergency response services
Why Choose Stellar Plumbing, Heating & Bathrooms?
We pride ourselves on:
- Experienced and qualified tradesmen: Our team comprises highly skilled and experienced professionals in each field.
- Exceptional customer service: We are committed to providing a professional and personalized experience, listening carefully to your needs and offering tailored solutions.
- Transparent pricing: Our charges are clear and upfront, with no hidden fees or surprises.
- Quality workmanship: We use only high-quality materials and adhere to the highest industry standards.
- 24/7 emergency response: We understand that emergencies can arise at any time, so our team is available 24/7 to respond to your needs.
Our Values
We are driven by the following values:
- Customer satisfaction: We prioritize your needs and work tirelessly to deliver results that exceed expectations.
- Integrity: We operate with transparency and honesty, always upholding the highest ethical standards.
- Craftsmanship: We take pride in our work and deliver exceptional quality in every project.
- Community: We are committed to supporting our local community and actively engaging in local initiatives.
Poor Customer Service and/or Workmanship
The majority of the reviews for Hanlons are overwhelmingly negative, with customers expressing disappointment and frustration with the company's workmanship and customer service. Several reviewers mentioned that the company's employees, including Conor Smith, Allan Smart, and Mr. Patterson, were unprofessional, unresponsive, and failed to complete jobs satisfactorily. The work carried out by Hanlons was also substandard, with reviewers reporting issues such as leaky showers, uneven floors and walls, and poorly installed electrical components.
Unreliable and Unreputable
Reviewers reported that Hanlons failed to follow through on promises, with some customers being left with unfinished or incomplete jobs. In one instance, a reviewer had to hire a different electrician to fix a leaky shower, while another reviewer had to have their home repainted and re-carpeted due to water damage caused by Hanlons' poor workmanship. Additionally, several reviewers mentioned that Hanlons' employees had left their homes in a mess, with damage to property and belongings.
Lack of Professionalism
The reviews also highlighted a lack of professionalism and accountability within the company. Reviewers reported difficulty in getting in touch with management, and when they did, they were met with dismissive or unhelpful responses. One reviewer was told by a manager that their concerns were "politically motivated, " while another reviewer was left with a huge bill for repairs to their home.
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