PARTNERSHIPS PEOPLE PERFORMANCE
Welcome to Award Leisure, a leading provider of hot tubs, swim spas, garden buildings, and saunas in Hertfordshire. We are a British company with over a decade of experience in the industry, dedicated to providing our customers with high-quality products and exceptional service. Our showrooms are more than just a place to buy a hot tub or a sauna; they are a true outdoor experience that begins with water-filled hot tubs in place settings just like your garden. We offer wet-test hot tub demonstrations to help you find the perfect hot tub for your needs, and with the largest range of hot tubs in the UK, we are confident that we have something for everyone.
At Award Leisure, we understand that buying a hot tub or a sauna is a significant investment, and we want to make sure that our customers feel confident and informed throughout the process. That's why we offer free consultations and site surveys to help you choose the right product for your space and budget. We also have a team of experienced and knowledgeable staff who are always on hand to answer any questions you may have.
Our commitment to quality extends beyond our products to our installation and after-sales service. We have a team of skilled and certified installers who will ensure that your hot tub or sauna is installed correctly and safely. We also offer a comprehensive after-sales service, including maintenance, repairs, and servicing, to ensure that your product stays in excellent condition for years to come.
Services Offered
At Award Leisure, we offer a wide range of services to help you create the perfect outdoor space for your home. Here are some of the services we offer:
- Hot Tubs and Swim Spas: We offer a large selection of hot tubs and swim spas from top brands such as Coast Spas, Hydropool, and Vita Spa. Our hot tubs come in a variety of sizes and styles to suit any space, and our swim spas are perfect for those who want to exercise or relax in the comfort of their own home.
- Garden Buildings: We offer a range of garden buildings, including gazebos, cabins, and sail gazebos, to help you make the most of your outdoor space. Our garden buildings are made from high-quality materials and are designed to last.
- Saunas: We offer a range of saunas, including cedar barrel saunas, cedar pod saunas, cedar luna saunas, and new Scandinavian saunas. Our saunas are made from high-quality cedar wood and are designed to provide a relaxing and rejuvenating sauna experience.
- Hot Tub Enclosures: We offer a range of hot tub enclosures to help you protect your hot tub from the elements and extend your swimming season. Our hot tub enclosures are made from high-quality materials and are designed to be durable and long-lasting.
- Chemicals: We offer a range of hot tub and swim spa chemicals to help you keep your water clean and clear. Our chemicals are designed to be safe and easy to use, and our team of experts can help you choose the right chemicals for your needs.
- Design Projects: We offer a range of design services to help you create the perfect outdoor space. Our team of experts can help you design your garden, choose the right products, and create a plan for installation.
- Brochures and Buyers Guides: We offer a range of brochures and buyers guides to help you make an informed decision about your purchase. Our brochures and guides are designed to be easy to understand and provide detailed information about our products and services.
Initial Impressions and Customer Service
Award Leisure receives high praise for their customer service, with multiple reviewers highlighting their positive experiences. Lewis, a sales representative, is particularly commended for his fantastic customer service, going above and beyond to ensure the customer's satisfaction. The company's professionalism, from initial inquiry to delivery and installation, is also praised by several reviewers.
Installation and Delivery Issues
However, some reviewers experienced issues with installation and delivery. Dorienne Carmel's review highlights poor service, including a year-long wait to replace metal fittings with plastic and inadequate cleaning of the hot tub during the winter. Tl's review is even more critical, detailing multiple issues with their Mercury hot tub, including poor communication, broken parts, and safety concerns.
Product Quality and Issues
The quality of Award Leisure's products is also a point of contention. Tl's review mentions several issues with their hot tub, including a footwell cleaning jet that doesn't work, a built-in speaker with poor sound quality, and a sharp safety feature that caused an injury. Additionally, the central table light was broken, and the engineers who came to repair it broke the corner trim.
Comparison and Conclusion
While some reviewers have had excellent experiences with Award Leisure, others have had significant issues with customer service, installation, and product quality. It is essential for potential customers to weigh the pros and cons before making a purchase.
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