A warm welcome and great customer service, every time
About Us
Thorncliffe Building Supplies is a leading provider of construction materials and landscaping supplies across North Wales. Established with a commitment to exceptional customer service and competitive prices, we have become a trusted partner for homeowners, contractors, and businesses alike.
Our dedicated team is passionate about supplying high-quality products and delivering exceptional service at every touchpoint. We pride ourselves on offering extensive product knowledge, efficient delivery options, and personalized customer care.
Our Services
We offer a comprehensive range of products and services including:
Building Supplies
- Cement, mortar & screed
- Building materials & tools
- Drainage & plumbing supplies
- Ready mix concrete & aggregates
Landscaping & Garden Supplies
- Plants & topsoil
- Garden machinery & tools
- Skip hire & waste management
Renewable Energy & Heating
- Solar panels & batteries
- Biomass boilers & heat pumps
- Airsource heat pumps
Waste Management
- Skip hire & collection
- Waste management solutions for construction and domestic needs
Our Commitment
At Thorncliffe Building Supplies, we are committed to:
- Quality: Supplying high-quality materials and equipment.
- Value: Offering competitive prices and regular promotions.
- Promptness: Delivering orders efficiently and on time.
- Customer Focus: Providing excellent customer service and personalized attention.
Get in Touch
For more information about our products and services, or to speak to a member of our friendly team, feel free to visit any of our branches or contact us through our website. We look forward to working with you on your next project!
Pricing and Quality
Some customers have noted that the quality of products, such as the compost and top soil, has been substandard. However, others have praised the affordability and value for money, with one customer stating that the prices are "always loads of stock".
Delivery and Communication
Several reviewers have highlighted the efficient and friendly delivery service, with one customer receiving a damaged shed and having it repaired promptly the next day. In contrast, a few customers have experienced issues with delayed delivery and poor communication, including being told that products were not in stock only to be left waiting for a phone call back.
Customer Service
Many reviewers have praised the helpful and friendly staff, who have gone above and beyond to resolve issues and provide excellent customer service. On the other hand, a few customers have been left feeling disappointed and frustrated with the service they received, including having to chase for refunds and being let down by a lack of communication.
Conclusion
Thorncliffe's customers have mixed opinions about their services, with some raving about the excellent quality and price of their products, while others have had disappointing experiences with substandard quality and poor communication.
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